Kaleb Rivera

• Lead and supervise front desk and operational staff, improving performance through structured training, coaching, and accountability.
• Resolve guest and employee conflicts with professionalism and empathy, protecting brand reputation and increasing guest retention.
• Oversee guest billing, payment reconciliation, and dispute resolution to ensure financial accuracy and customer trust.
• Manage inventory control and vendor ordering to maintain cost efficiency and uninterrupted operations.
• Provide comprehensive administrative support including reservations, check-ins/outs, phone and email correspondence, and social media engagement.
• Mentor new hires on operational procedures, accelerating onboarding and ensuring consistent service standards.
• Actively engage with guests to address concerns proactively, driving positive reviews and referral business.

Key Impact: Strengthened team productivity and service consistency while enhancing overall guest satisfaction and operational reliability.

• Directed daily front desk operations, ensuring seamless guest experiences and efficient workflow management.
• Trained and coached team members to improve service delivery, communication, and conflict resolution.
• Managed guest databases, scheduling, and corporate client accounts to maintain operational excellence.
• Collaborated with marketing initiatives that increased bookings and strengthened corporate partnerships.
• Supported financial operations through accounting assistance and accuracy verification.
• Streamlined check-in and service procedures, contributing to increased positive online reviews and repeat clientele.

Key Impact: Improved operational efficiency and guest loyalty through leadership, innovation, and service refinement.

• Conducted nightly financial audits, ensuring precise reconciliation of accounts and compliance with company standards.
• Identified discrepancies and implemented corrective measures, safeguarding financial integrity.
• Reduced audit processing time by improving workflow efficiency and documentation procedures.
• Supported front desk operations while maintaining punctuality and exceptional attention to detail.
• Enhanced guest experience through efficient check-in support and problem resolution.

Key Impact: Strengthened financial accuracy and operational efficiency through analytical precision and process improvements.