Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic

Kaleab Alemseged

Toronto,ON

Summary

Dynamic leader and problem-solver with a proven track record at Covenant House Toronto, adept at driving projects to completion with a collaborative approach and technical support expertise. Excelled in creating positive environments and facilitating recovery, achieving significant improvements in mentee progress and system efficiencies. Skilled in peer support ethics and software system analysis, I bring a unique blend of interpersonal and technical abilities to foster innovation and success. Compassionate Peer Support Worker known for high productivity and efficient task completion. Specialize in active listening, crisis intervention, and motivational interviewing to support individuals in recovery. Excel in empathy, communication, and resilience, offering solid grounding and guidance to those navigating mental health challenges. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Peer Support Worker

covenant house Toronto
Toronto, Ontario
12.2023 - Current
  • Facilitated group discussion sessions on study skills, college preparation, and career exploration.
  • Utilized de-escalation techniques aligned with trauma-informed care to drive intervention strategy for participants in crisis.
  • Developed customized learning plans tailored to individual mentee's goals and learning styles.
  • Instructed individuals in job search, application strategies, resume writing, and interview skills.
  • Led weekly meetings with mentors and mentees to assess progress toward goals set during previous sessions.
  • Monitored mentees' progress through regular check-ins and assessments.
  • Encouraged positive study habits and self-motivation among the mentee group.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Achieved cost savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.

Uber Driver

uber
Toronto, Ontario
10.2022 - Current
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
  • Followed regular schedule of pickups for individual customers and groups.
  • Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
  • Greeted customers and provided them with information about the rideshare service.
  • Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
  • Educated passengers on the rideshare app features, promoting a seamless experience.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Used advanced driving techniques to better improve time management and safety.
  • Followed safety regulations and state laws governing vehicle operation.

Butcher

Lucy Grocery and Meat Store
Toronto, Ontario
02.2023 - 12.2024
  • Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
  • Cleaned and sanitized work areas to maintain health standards.
  • Monitored employee use of machinery mincers, slicers and sausage fillers.
  • Maintained records of sales transactions and restocked items as needed.
  • Trained new staff in butchering techniques, safety protocols, and customer service.
  • Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.
  • Packaged, weighed, and labeled meat products accurately for retail sale.
  • Accepted and examined quality and correctness of daily meat deliveries.
  • Displayed a professional attitude when interacting with customers or colleagues.
  • Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
  • Used sizing guidelines to cut meat products and arrange pieces in trays.
  • Updated inventory records and managed stock rotation to ensure product freshness.
  • Maintained strict adherence to safety and hygiene standards in meat preparation and storage.
  • Coordinated with suppliers to order stock based on demand and seasonal trends.
  • Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
  • Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.
  • Executed daily production schedule and preparation requirements obtained from chef.
  • Assisted in the development of promotional displays and marketing materials for meat products.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Organized and maintained inventory of fresh, frozen, and cured meats.
  • Arranged cut meat and products in display case for customer viewing and selection.
  • Performed regular cleaning and maintenance of butchering equipment to ensure operational efficiency.
  • Answered customer questions about specific products and cut meats to specifications.
  • Collaborated with kitchen staff to prepare and execute special orders or catering requests.
  • Followed emergency procedures in event of workplace accidents.
  • Monitored storage conditions, including temperature controls, to prevent spoilage.
  • Inspected and stored meat upon delivery by verifying compliance with company quality standards.

Parking Attendant

world car park
Toronto, Ontario
01.2023 - 12.2023
  • Observed safety protocols at all times while performing job duties.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Directed drivers to parking spots.
  • Greeted customers and provided information about parking fees, regulations and services.
  • Resolved customer complaints in a professional manner while following established guidelines.
  • Cleaned parking lot regularly by removing trash and cleaning up spills.
  • Prevented unauthorized access into restricted areas of the facility.
  • Cleaned up litter in designated areas as needed throughout shift.
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Inspected vehicles for proper registration tags prior to allowing entry into the lot.
  • Performed minor maintenance tasks such as changing light bulbs, cleaning signs.
  • Collected payments for parking fees from customers.
  • Assisted customers with finding available spaces in the lot.
  • Enforced rules regarding illegal or improper parking of vehicles.
  • Maintained clean facility by sweeping parking areas and removing waste.
  • Assigned numbered tags to customers and vehicles.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Provided assistance to disabled drivers by escorting them to their vehicle when requested.
  • Issued tickets to vehicles parked illegally or beyond specified time limits.
  • Processed cash transactions accurately and promptly while adhering to all cash handling procedures.
  • Kept digital logs updated with cars, locations and special customer information.
  • Maintained accurate records of daily transactions using computerized systems.
  • Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
  • Patrolled the lot regularly on foot or by vehicle to identify potential security issues or violations of policy.
  • Reported any suspicious activity observed in the lot immediately to management.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Provided customer service and information, answered questions and gave directions.
  • Greeted customers and opened car doors to enhance service.
  • Monitored entrances, exits and lots to ensure compliance with parking policies.

Team Leader

Impact Crowd Technology S.L.
Addis Ababa, Ethiopia
01.2016 - 10.2022
  • Training affiliate marketers
  • Selling digital products
  • Prospecting people for the company
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Preparing big digital events and supporting the technological issues
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.d
  • Proposed online or multiple-sales-channel campaigns to marketing executives.
  • Supported the creation of marketing materials, including brochures, flyers, and online content.
  • Conducted market research to identify trends, customer needs, and competitor activities.
  • Monitored social media for trending news, ideas and feedback.
  • Supported the development and implementation of loyalty and customer retention programs.
  • Participated in organizing and executing promotional events and trade shows.
  • Conducted keyword research and analysis to optimize search engine optimization efforts.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Diploma - Computer System Technician

George Brown College
Toronto, ON
06-2025

Skills

  • Provide software and hardware technical support for the administrative, engineering, and electronics departments
  • Provide and manage activities associated with daily technical support
  • Provided technical support and system administration services
  • Referral assistance
  • Self-care management
  • Collaborative approach
  • Boundary setting
  • Problem-solving skills
  • Planning skills
  • Social activity planning
  • Peer support ethics
  • Recovery assistance and support
  • Communication
  • Relationship building skills
  • Positive environment facilitation
  • Appointment scheduling
  • Leadership skills
  • Community services information
  • Support group coordination
  • Stress reduction techniques
  • Motivational interviewing
  • Multicultural competence
  • Peer advocacy
  • Recovery planning

Certification

  • Charity Leader Certificate, Safari Academy - 2019, Ethiopia Addis Ababa
  • Certificate of Recognition, In recognition of Valuable Contributions to The City Adult Learning Center (CALC)- 2022, Toronto, ON
  • CCNAv7: Introduction to Networks
    through the Cisco Networking Academy program - 2024, toronto, Ontario.
  • Standard First Aid & CPR - 2024, toronto, Ontario
  • Toronto Shelter Standards
    April 26, 2024 Toronto Ontario
  • completion of mentorship program from Covenant house toronto. 2024 Toronto Ontario.
  • TOT (training of trainers) completion certificate 2019 addis ababa, Ethiopia.
  • boys group active participant certificate 2024 Toronto, Ontario.

Languages

English
Professional
Amharic
Native/ Bilingual

Timeline

Peer Support Worker

covenant house Toronto
12.2023 - Current

Butcher

Lucy Grocery and Meat Store
02.2023 - 12.2024

Parking Attendant

world car park
01.2023 - 12.2023

Uber Driver

uber
10.2022 - Current

Team Leader

Impact Crowd Technology S.L.
01.2016 - 10.2022

Diploma - Computer System Technician

George Brown College

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Kaleab Alemseged