Kalaya Herrera
Seal Beach
Summary
I am committed to fostering teamwork and delivering exceptional experiences. I have developed strong customer service and administrative skills in fast-paced, client-focused environment. I excel in communication, organization, and managing multiple tasks simultaneously. I am seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
South Coast Cheer
05.2025 - Current
- Greeted and assisted visitors, creating a welcoming environment.
- Managed incoming calls and messages, directing inquiries to appropriate departments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Processed payments and handled basic financial transactions accurately.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Host
San Pedro Fish Market And Restaurant
04.2023 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
- Coordinated with servers and kitchen staff to enhance guest dining experience.
- Monitored dining area to maintain cleanliness and organization during peak hours.
- Collaborated with management to improve waitlist processes, enhancing overall guest satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
No Degree - Communications
Long Beach City College
Long Beach, CA04-2027
High School Diploma -
Losal High School
Los Alamitos, CA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Exceptional communication
- Hospitality and accommodation
Timeline
Front Desk Receptionist
South Coast Cheer
05.2025 - Current
Host
San Pedro Fish Market And Restaurant
04.2023 - 05.2024
No Degree - Communications
Long Beach City College
High School Diploma -
Losal High School