KALA NOEL FLIPPEN

Provided day-to-day administrative and operational support to all agents, managed complex calendars, current projects, and various project needs. Organized internal and external meetings. Lead and provided support and followed up on various businesses and special projects as assigned by Lead Agent which touch on a broad range of topics. Conducted research and created reports and/or presentations. Acted as the right hand to Lead Agent. Prepared materials for meetings including planning, agenda preparation and keeping minutes. Managed internal and external communications including email and phone correspondences. Assisted Lead Agent with prioritizing,

strategizing and keeping focused on key tasks and projects. Coordinated travel arrangements, maintained

database for Lead Agent and Team, prepared Buyer & Listing Packets, Scheduled photography sessions, lockbox installations, etc.

Tracked clinical documents to maintain compliance, assisted scheduling & coordination of services and clinical disciplines as needed, scheduled clinicians to provide appropriate care, followed up regarding missed visits, maintained on call/weekend calendar, contacted clinicians regarding pending documentation and late initiation notes, called patients and conducted patient care surveys. Tracked caseloads and frequencies of all clinicians, uploaded documentation to patient’s charts (ex. lab orders, IV orders, additional MD orders, etc.), obtained weekly schedules from clinicians and kept them on file, obtained lab results and INR results; sent them to clinicians, uploaded to charts, and faxed to MD, was involved in case conference meetings, etc.

Followed up with patients if hospitalized/in a SNF, tracked clinical documents to maintain compliance, assisted scheduling, coordination of services and clinical disciplines as needed, obtained discharge paperwork from hospitals, scheduled clinicians, followed up regarding missed visits, maintained on call/weekend calendar, contacted clinicians regarding pending documentation and late initiation notes, called patients and conducted patient care surveys. Tracked caseloads and frequencies of all clinicians, uploaded documentation to patient’s charts (ex. patient signatures, consent forms, etc.), obtained weekly schedules from clinicians and kept them on file, obtained lab results and INR results; sent them to clinicians, uploaded to chart, and faxed to MD, attended case conference meetings, etc.