Kalana Samarasinghe

• Oversee the operations, general repair, and maintenance of the strata property.
• Respond to emergencies as directed by the strata council.
• Compile monthly reports on damage, repairs, bylaw infractions, and submit them to the strata council and strata agent.
• Manage amenity room bookings and reservations, including fee collection.
• Interact professionally with residents and guests, and provide assistance as needed.
• Attend meetings with the strata council and strata agent.
• Ensure compliance with the Strata Property Act, SBC 1998, c. 43, and all applicable bylaws.
• Solicit competitive proposals for maintenance and repair, and keep a record of approved vendors.
• Coordinate with vendors, procure supplies, and facilitate access to common areas.
• Promptly deliver collected funds to the strata agent.
• Supervise staff, and ensure quality control of vendors' work.

• Overseeing all building maintenance, repairs, and day-to-day operations.

• Monitoring and maintaining the cleanliness of all common areas.

• Handling tenant move-ins and move-outs efficiently and professionally.

• Advertising vacant units, screening potential tenants, and managing rental agreements.

• Ensure compliance with the Residential Tenancy Branch (RTB) rules and regulations.

• Developing and implementing emergency procedures and protocols.

• Maintaining recreation facilities in excellent operating condition.

• Protecting the safety of the building's residents and visitors.

• Scheduling service calls and/or follow-up calls with building repair contractors.

• Interacting and negotiating with external service suppliers.

• Regularly inspecting the building and writing reports.

• Assuring that facilities adhere to all applicable laws, regulations, and construction requirements.

• Responding to tenant inquiries and requests, and addressing any concerns that may arise.

• Managing petty cash, purchase orders, and account transactions.

• Producing detailed reports to track trends and keep senior management informed.

• Evaluating and recommending changes in rental pricing strategies to remain competitive in the market.

• Accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers.
• Recommended loan approvals and denials based on customer loan application reviews.
• Prepared monthly, quarterly and annual reports.
• Monitored performance and completed performance appraisals for reports.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Evaluate, authorize or recommend approval of commercial, real estate, Or credit loans
• Advise borrowers on financial status and methods of payment.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Monitored accounts for signs of fraud and non-payment issues.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Coached new employees on administrative procedures, company policies and performance standards.
• Communicated professionally with colleagues, clients.