Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Kalan Barton-Best

Kalan Barton-Best

Mississauga,ON

Summary

Dynamic leader with a proven track record at Samsung/OSL, enhancing customer satisfaction and employee performance. Excelled in relationship building and problem-solving. Skilled in staff training and adept in time management, ensuring operational excellence and business growth. I am a successful multi-tasker managing various task with a positive attitude and with the upmost importance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager on Duty

Samsung/OSL
05.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Representative

Glentel Wirelesswave & Glentel Tbooth
05.2022 - 04.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Built relationships with customers and community to promote long term business growth.

Ship Clerk

Amazon
04.2020 - 08.2021
  • Increased overall shipment accuracy by regularly reviewing packing lists against actual contents before releasing cargo for dispatch.
  • Expedited order fulfillment by coordinating closely with warehouse team members to ensure timely product retrieval and dispatch.
  • Fostered positive working environment by promoting teamwork, open communication, and mutual support among colleagues.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored scheduled shipment dates to achieve timely delivery.

Shipping and Receiving Clerk & Soap Blender

Grime Eater
02.2019 - 06.2019
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Operated blending equipment to produce soap products, ensuring product is produced to the correct end product.

Store Standards Associate

Walmart
02.2017 - 04.2017
  • Provided support to cashier staff during busy periods, reducing wait times for customers at checkout lines.
  • Performed regular maintenance on equipment such as carts and cleaning tools to ensure optimal functionality.
  • Assisted customers with product inquiries, providing knowledgeable guidance for their needs.
  • Optimized space utilization on shelves and displays through strategic product arrangement, maximizing visual appeal for customers.

Education

Police Foundations

Humber College
Toronto, ON
04-2025

Business Technology Management

Seneca College of Applied Arts And Technology
North York, ON

Information Systems And Security

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

High School Diploma -

Ogburn School Inc
Fernandina Beach, FL
05-2019

St. Joan of Arc Catholic Secondary School
Mississauga, ON

Skills

  • Interpersonal communication
  • Leadership
  • Problem Solving
  • Adaptability
  • Time Management
  • Customer service focus
  • Organization
  • Relationship building
  • Teamwork and collaboration
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency

Languages

English
Full Professional

Certification

  • First Aid and CPR Level C, St. Johns Ambulance
  • safeTALK - Suicide Alertness For Everyone
  • Bringing in the Bystander

Timeline

Manager on Duty

Samsung/OSL
05.2023 - Current

Sales Representative

Glentel Wirelesswave & Glentel Tbooth
05.2022 - 04.2023

Ship Clerk

Amazon
04.2020 - 08.2021

Shipping and Receiving Clerk & Soap Blender

Grime Eater
02.2019 - 06.2019

Store Standards Associate

Walmart
02.2017 - 04.2017

Police Foundations

Humber College

Business Technology Management

Seneca College of Applied Arts And Technology

Information Systems And Security

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

Ogburn School Inc

St. Joan of Arc Catholic Secondary School

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Kalan Barton-Best