Kakuchie Kwaw

I established and launched a new pharmacy (Ally Pharmacy) in Ghana, overseeing all aspects of its setup, including licensing, equipment procurement, and staffing. Demonstrated leadership skills in managing projects from concept to completion. Identified issues, analyzed information and provided solutions to problems. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed. Proven ability to learn quickly and adapt to new situations. Developed and maintained courteous and effective working relationships. Worked effectively in fast-paced environments.

• Utilize barcode scanners and computer systems to track and record package information and ensure proper delivery. Accurately sort and organize packages based on their designated destinations within strict timeframes. Collaborate with team members to maintain a fast-paced and efficient workflow, meeting daily quotas and deadlines. Identify and report damaged or improperly labeled packages, ensuring appropriate action is taken to rectify issues. Adhere to company policies and safety guidelines to maintain a safe working environment.Adaptable and proficient in learning new concepts quickly and efficiently. Maintain cleanliness and organization within the warehouse, contributing to a streamlined and efficient work environment.Acted as a team leader in group projects, delegating tasks and providing feedback. Self-motivated, with a strong sense of personal responsibility.

• Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.Answered constant flow of customer calls with minimal wait times.Processed customer service orders promptly to increase customer satisfaction.Handled customer inquiries and suggestions courteously and professionally.Tracked customer service cases and updated service software with customer information.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Investigated and resolved accounting, service and delivery concerns.Delivered prompt service to prioritize customer needs.

Received, inspected, and documented incoming shipments, verifying accuracy and quality of products.Efficiently stored and organized inventory, utilizing inventory management systems for accurate tracking and stock rotation.Picked and packed orders based on customer requirements, ensuring proper packaging and labeling.
Prepared shipments for outbound transportation, including securing packages and completing necessary documentation.Operated material handling equipment, such as pallet jacks and hand trucks, to move products within the warehouse.Collaborated with team members to perform regular inventory audits and cycle counts to maintain inventory accuracy.Assisted in the maintenance and organization of warehouse equipment and storage areas.
Followed all safety protocols and maintained a clean and hazard-free work environment.