Summary
Overview
Work History
Education
Skills
Timeline
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Kakei Chan

Richmond

Summary

Dynamic Junior Business Analyst with experience at BC Ministry of Health, skilled in enhancing user experiences through ServiceNow. Proficient in data analysis and documentation, I excel in communication and problem-solving. Bilingual in Mandarin and Cantonese, I leverage technical skills in SQL and HTML to drive project success and improve operational efficiency.

Overview

1
1
year of professional experience

Work History

Junior Enrolment Analyst

PHSA
09.2023 - 12.2023
  • Assisted in the accurate and timely processing of enrolment applications for employees and healthcare service providers
  • Generated basic reports to support tracking of enrolment metrics
  • Prepared and send formal enrolment confirmations, update notices, or follow-up correspondence to relevant parties

Junior Business Analyst

BC Ministry of Health
05.2023 - 08.2023
  • Contributed to the Request Management System (RMS) enhancement project by developing user-focused utilization improvements through ServiceNow
  • Created user-friendly documentation for the Knowledge Base to support learning of ServiceNow features and newly implemented enhancements
  • Communicated with clients and business consultants to gather requirements and understand expectations for the enhancement project, and established workflows and an implementation plan to support effective project management

Junior Business Analyst

Fraser Health Authority
01.2023 - 04.2023
  • Actively participated in Home and Community software team meetings to support ongoing development efforts
  • Collaborated with the Fraser Health Business team and project-assigned Business Analysts to gather, clarify, and revise system requirements
  • Provided system support by troubleshooting Procura-related issues and resolving tickets via ServiceNow

Education

Bachelor of Science - Health Information Science

University of Victoria
Victoria
10-2024

Skills

  • Native in Mandarin and Cantonese, excellent in written and oral English, basic in Japanese
  • Proficient in Word, Excel, PowerPoint, Access, HTML, Figma
  • Basic in Python, Java, SQL and Oracle Database

Timeline

Junior Enrolment Analyst

PHSA
09.2023 - 12.2023

Junior Business Analyst

BC Ministry of Health
05.2023 - 08.2023

Junior Business Analyst

Fraser Health Authority
01.2023 - 04.2023

Bachelor of Science - Health Information Science

University of Victoria

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Kakei Chan