Kajol Kajol
Montreal,Quebec
Summary
A dedicated and results- oriented customer service professional with a proven track record of providing exceptional support to clients. Skilled in responding to inquiries, building strong relationships, and resolving issues to ensure client satisfaction. Dynamic and Administrative professional with experience in general administrative tasks and project management. Recently completed the Google Data Analytics Professional Certificate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Services Coordinator
Mercedes Textiles
Montreal, Quebec
08.2022 - Current
- Provide empathetic and efficient support to customers via email, chat, and phone channels, ensuring timely resolution of inquiries and issues.
- Assisted with a variety of scheduled and unscheduled projects occurring in the department.
- Respond to collaborate with cross-functional teams to escalate and resolve complex issues, ensuring customer satisfaction and retention.
- Conducted regular client check-ins to gather feedback and identify growth opportunities.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Monitor customer satisfaction levels and implemented strategies to improve service quality.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Fraud and Risk Analyst
Mobi Kwik Pvt
07.2019 - 04.2020
- Identification of fraudulent transactions, fraud, dispute case analysis, Monitor or investigate customer credit card
- Accounts and dispute cases for fraudulent activities, to detect various kinds of fraud such as Application fraud, and online fraud, Real-time risk monitoring on transactions at the credit card, raise service requests for transactions.
Education
Project Management -
TAV College Montreal
Montreal, QC05.2023
Business Management -
M College of Canada Montréal
Montréal, QC01.2022
Bachelor of Business Economics -
Maharaja Agrasen College
06.2015
Skills
- Attention to detail
- Customer Relationship Management
- Problem-Solving abilities
- Spreadsheets
- Good knowledge of social media platforms
- Microsoft (Teams, Word, Excel, PowerPoint)
- Administrative & Clerical procedure
- Decision-Making
- Adaptability and Flexibility
- Time Management
- SQL
- Tableau
- Adobe Premiere Pro
Projects
Budget Planning and Monitoring,
This project focused on managing an organization's finances effectively, reducing costs, and increasing profitability.
It aimed to create a comprehensive budget plan for the HR department of the organization.
It involved gathering financial data, forecasting future expenses and revenues, allocating resources, and monitoring the performance against the planned budget to make necessary changes.
Developed and conducted training sessions for new support team members, ensuring a smooth transition and adherence to company standards.
Languages
English
Full Professional
Certification
- Google Data Analytics Professional Certificate.
References
References available upon request.
Timeline
Support Services Coordinator
Mercedes Textiles
08.2022 - Current
Fraud and Risk Analyst
Mobi Kwik Pvt
07.2019 - 04.2020
Project Management -
TAV College Montreal
Business Management -
M College of Canada Montréal
Bachelor of Business Economics -
Maharaja Agrasen College
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