Summary
Overview
Work History
Education
Skills
Timeline
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KAJENTHI BALA

Ajax,ON

Summary

Organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Beauty Advisor

Sephora
10.2023 - 02.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in the register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

BUSINESS SUPPORT OFFICER

CIBC
01.2023 - 08.2023
  • Organized loan files, updated databases, prepared general correspondence
  • Analyzed applicant's financial and credit status, evaluating assets and risk to determine loan feasibility
  • Updated client account information and records in the company database
  • Maintained positive working relationships with fellow staff and management
  • Maintained filing systems, databases and spreadsheets for tracking project progress, customer information and inventory levels
  • Processed invoices, purchase orders and other financial transactions in accordance with company policies
  • Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.

Office Administrative Assistant

Remax Realty Services
06.2022 - 12.2022
  • Collaborated with property management team to resolve issues efficiently and effectively, prioritizing tenant safety and satisfaction.
  • Conducted regular property inspections to identify potential hazards or areas requiring attention or improvement.
  • Maintained housing office systems and focused on a web-based housing occupancy management system.
  • Coordinated appointments to show marketed properties.
  • Organized community events that encouraged resident engagement while promoting a sense of belonging within the housing complex.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

SALES REPRESENTATIVE

Rogers
01.2019 - 12.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Merchandising knowledge, providing customers with exceptional retail experience through the sales of wireless products and services
  • Trained new team members in cash register operation, stock procedures and customer services
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Managing the stores security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
  • Created detailed reports on daily, weekly, and monthly sales activity

TAX PROFESSIONAL ASSISTANT

H&R Block
01.2017 - 04.2020
  • Determined clients' eligibility for tax credits, discounts, or deductions through careful research and oversight
  • Analyzed information and assessed liabilities and deductions according to relevant tax codes
  • Contacted CRA or other relevant organizations on behalf of the clients to resolve issues and acquire information
  • Assisted in the preparation of tax returns and related documents for individuals and businesses
  • Set up payment plans for clients who are behind on their taxes or have special circumstances requiring them to make payments over time
  • Collaborated with team members to address complex tax situations, resulting in optimal solutions for clients.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns
  • Researched and analyzed federal, state, and local tax regulations to ensure compliance with laws.

Education

Mortgage Agent Certificate

Real Estate And Mortgage Institute of Canada Inc.
Toronto, ON
2023

Business And Finance

Durham College
Oshawa, ON
2020

Income Tax Professional Certificate

H&R BLOCK
Toronto, ON
2018

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Time Management
  • Multitasking
  • Critical Thinking
  • Calm Under Pressure
  • QuickBooks proficiency
  • Microsoft Office
  • Office Management
  • Finance and insurance understanding

Timeline

Beauty Advisor

Sephora
10.2023 - 02.2024

BUSINESS SUPPORT OFFICER

CIBC
01.2023 - 08.2023

Office Administrative Assistant

Remax Realty Services
06.2022 - 12.2022

SALES REPRESENTATIVE

Rogers
01.2019 - 12.2022

TAX PROFESSIONAL ASSISTANT

H&R Block
01.2017 - 04.2020

Mortgage Agent Certificate

Real Estate And Mortgage Institute of Canada Inc.

Business And Finance

Durham College

Income Tax Professional Certificate

H&R BLOCK

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KAJENTHI BALA