Kajalpreet Kaur
Kitchener,ON
Summary
Skilled in travel arrangements and payment processing, I excel at tailoring solutions to meet individual needs, driving repeat business and fostering lasting relationships. Committed to delivering exceptional service in high-pressure environments.
Experienced with assisting clients in navigating travel related insurance policies and claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Agent/Customer Service Representative
Uppal Travel
01.2019 - 04.2025
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Customer Service Cashier
Tim Hortons
08.2018 - 01.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Housekeeping Room Attendant
Deluxe Inn & Suites
10.2017 - 08.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Diploma in Tourism- Travel Services Management
Humber Institute of Technology And Advanced Learning
04-2018
Skills
- Call center experience
- Problem-solving
- Payment Processing
- Travel arrangements
- Complaint handling
- Communication skills
- Proficient in Microsoft Excel
- Quotes and sales
Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- TICO Certificate
- Manulife Certificate
- Sabre Proficiency
Timeline
Travel Agent/Customer Service Representative
Uppal Travel
01.2019 - 04.2025
Customer Service Cashier
Tim Hortons
08.2018 - 01.2019
Housekeeping Room Attendant
Deluxe Inn & Suites
10.2017 - 08.2018
Diploma in Tourism- Travel Services Management
Humber Institute of Technology And Advanced Learning
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