Kajalpreet Kaur

• Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Answered phone calls and responded to customer emails.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
• Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
• Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.

• Handling LTL Customs clearance (100 shipments per day)
• Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
• Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
• Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
• Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
• Received new orders, prepared documentation, and assigned personnel.
• Managed customer accounts and invoicing.
• Utilized customer feedback to improve customer service.

• Matched purchase orders with invoices and recorded necessary information
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Followed-up on past due payments to facilitate prompt collection of payments.
• Reviewed invoices for accuracy and completeness prior to issuing payments.
• Processed invoices and payments in line with company policies and procedures.
• Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
• Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
• Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
• Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees..
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed all tasks in compliance with company policies and procedures.

• Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
• Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
• Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
• Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
• Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.

• Graduated
• 3.9 GPA

Remote