Kajal Kishore Advani
Montreal,Quebec
Summary
Experience in sales and customer retention, providing excellent customer service and solutions to client's needs, with a background in mentoring and coaching .Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Positive and proactive attitude, with a focus on creating a meaningful and enjoyable work environment.
Overview
4
4
years of professional experience
Work History
Bilingual Submissions Officer
VFS Global
07.2022 - Current
- Specializing in supporting the end-to-end operations of the Visa Application for the Consulate General of France in Montreal, whilst ensuring quality and compliance to these specialized processes.
- Provide excellent customer service to applicants of different nationalities at visa processing centre by answering clients queries personally or via email, telephone. under tight timelines
- Recording & maintaining all application data while ensuring accurate & timely data entry into the system with zero errors
- Responsible for maintaining compliance to the standard operating procedures, manuals etc. without deviation in process
- Provided professional services and support in a dynamic work environment.
- Develop and maintain business relationships with all Consulate officials for the Schengen operation
Bilingual customer care representative
American Express
10.2019 - 09.2020
- Assisted card members from all segments (consumers, small business and corporates) with transactions, payments, membership enrolment, website navigation – through live chat in English & French
- Delivered extraordinary customer care and value to Card member that embody the Relationship Care ethos
- Maintained high level of confidentiality while dealing with customers information
- Handled multiple customers and worked under pressure with speed and accuracy and established priorities while maintaining a high customer service level
- Effectively partnered and communicated with other internal teams to resolve member and client escalations
- Recognized as the best employee on the basis of Customer satisfaction report for 2 consecutive quarters
French Instructor
Glen Briar Academy
10.2021 - 01.2022
- Conducted in-class and online learning of French language to Grades Junior Kindergarten to Grade7
- Established an engaging and positive learning environment where all students feel safe and comfortable
- Created and designed student oriented lesson plans to ensure full learning potential of students
- Collaborated with educators to create effective instructional materials and teaching aids to assist all types of learners
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success
- Gained experience assisting students with a range of disabilities and learning differences
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Explored and implemented innovative use of technology in language education.
Inschool Suppy & French Teacher
Sathya Sai School
09.2020 - 06.2021
- Worked as a substitute to homeroom teachers of Grades 4- 8
- Developed trust and repo with children, providing assistance to teachers and engaging students in learning activities and positive behaviors to optimize their understanding
- Evaluated and managed the French language curriculum for Grades Junior Kindergarten, Senior Kindergarten and Grade 1
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Attended department meetings to develop and update course curricula.
- Designed and administered assessments to evaluate student progress and comprehension.
Education
Ontario certified teacher -
Ontario College of Teachers
Bachelor of Education -
University of Mumbai
MumbaiBachelor of Commerce -
University of Mumbai
Skills
- Proactive and detailed-oriented approach
- Exceptional interpersonal and relationship-building skills
- People's Person
- Training and Mentoring
- Strong administrative and organizational skills
- Team-oriented, go-getter with a positive mindset and strong leadership skills
Accomplishments
- DELF B1- General French Alliance Francais, India June 2011
- Emergency First Aid & CPR- Level C- Lifesaver 101 Sept 2019
Volunteer Experience
Mentor- The Lighthouse Project Mumbai
- Responsible for mentoring a girl-child
- Developing her life skills and social skills and exposing her to a world outside of her community
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Full Professional
Timeline
Bilingual Submissions Officer
VFS Global
07.2022 - Current
French Instructor
Glen Briar Academy
10.2021 - 01.2022
Inschool Suppy & French Teacher
Sathya Sai School
09.2020 - 06.2021
Bilingual customer care representative
American Express
10.2019 - 09.2020
Ontario certified teacher -
Ontario College of Teachers
Bachelor of Education -
University of Mumbai
Bachelor of Commerce -
University of Mumbai
Similar Profiles
Awa FallAwa Fall
Submission Officer at VFS Global: VFS NY - 1 UKVI Team - ContractSubmission Officer at VFS Global: VFS NY - 1 UKVI Team - Contract
Lakshay VermaLakshay Verma
Senior Operations Officer at VFS GlobalSenior Operations Officer at VFS Global
Luka GonashviliLuka Gonashvili
Visa Specialist at VFS GlobalVisa Specialist at VFS Global
Prabhnoor kaur KhalsaPrabhnoor kaur Khalsa
Senior Officer at VFS GlobalSenior Officer at VFS Global
Nicolai AllardNicolai Allard
Photographer at FreelancePhotographer at Freelance