KAJAL CHAWLA
Brampton
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Accountant
Aspire Immigration & Accounting Services
09.2021 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Help in payroll processing by verifying employee hours and preparing paychecks.
- Enter financial data into accounting software (e.g., QuickBooks) and Generate financial reports from accounting software as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
Sitel Teleservices
09.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stayed up to date with all the new products and guidelines launched to provide the best assistance and experience
- Document all call information according to standard operating procedures
Assistant Manager
Axis Bank
10.2018 - 03.2020
- Managed the client portfolio and offered advice regarding investment.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Educated customers on features and benefits of banking products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Education
MBA - Finance and Marketing
Patiala
05.2018
Bachelors of Science -
Chandigarh
05.2015
Skills
- Office Administration
- Customer Service
- Microsoft Outlook
- Dedicated Team Player
- Professional communication
- Relationship building
Certification
- NISM (National Institute of Securities Market), 12/01/18
- IRDAI (Insurance Regulatory and Development Authority of India), 01/01/19
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant/Accountant
Aspire Immigration & Accounting Services
09.2021 - 11.2023
Customer Service Representative
Sitel Teleservices
09.2020 - 09.2021
Assistant Manager
Axis Bank
10.2018 - 03.2020
Bachelors of Science -
Chandigarh
MBA - Finance and Marketing
Patiala
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