Kajalba Zala
Ottawa
Summary
Customer-focused professional with experience in retail and personal care services. Proven ability to deliver exceptional service, resolve customer concerns, and ensure satisfaction. Developed strong communication and interpersonal skills as a Sales Associate at Pantaloons. Launched and managed a Nail Arts studio, building lasting client relationships through personalized care. Recognized for creating welcoming environments, understanding customer needs, and fostering loyalty
Overview
5
5
years of professional experience
Work History
Nail Artist
Self Employed Services
01.2021 - 08.2025
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
- Offered expert advice on product selection to clients, boosting sales of nail care items and strengthening customer trust in the salon''s expertise.
- Educated clients on proper nail care techniques, contributing to healthier nails and longer-lasting client relationships.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients.
- Participated in ongoing training workshops to stay current with industry standards and enhance professional development.
Sales Associate
Pantaloons
01.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to achieve store sales targets consistently.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
Education
Bachelor of Arts - Textile And Apparel Designing
Maharaja Sayajirao University
Vadodara, Gujarat, India12-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Professional demeanor
- Time management
- Store cleanliness maintenance
- Relationship building
Timeline
Sales Associate
Pantaloons
01.2022 - 03.2023
Nail Artist
Self Employed Services
01.2021 - 08.2025
Bachelor of Arts - Textile And Apparel Designing
Maharaja Sayajirao University
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