Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kajal Verma

Brampton,ON

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

CareerBuilder
06.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered phone calls and forwards emails
  • Mail sorting and filing
  • keep up with reports
  • Collected room deposits, fees, and payments.

Technical Sales Associate

Telus Mobility
02.2024 - 05.2024
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Drove team revenue totals by bringing in top sales numbers.
  • Used consultative sales approach to understand and meet customer needs.
  • Generated and executed sales plans in existing customer base to meet profit increase goals.

Customer Service Representative

Fashioniq(Retail Store)
09.2022 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Home Tutor

R.S Institute
06.2020 - 06.2022
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Conducted and graded realistic practice tests and provided feedback on student performance.
  • recorded information about students or groups of students and make notes about their lesson plan and progress
  • Used role-playing, dialogue, literature and film as special teaching techniques.

Tutor

J.N Memorial Public Sen. Sec. School
04.2021 - 03.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Delivered lessons that develop students theoretical and applied mathematical and science skills.
  • planned and instructed science lessons on day-to-day basis.
  • Integrate students with other objects to give practical knowledge

Education

Post Graduate Diploma - Human Resources Management

Canadore College of Applied Arts And Technology
Brampton, ON
01.2024

Post Graduate Diploma - Project Management

Sault College of Applied Arts And Technology
Brampton, ON
05.2023

Master of Science - Physics, Computer Science

Guru Nanak Girls College
Ludhiana, India
09.2020

Bachelor of Science - Mathematics, Computer Science, Physics, Chemistry

Government College For Girls
Chandigarh, India
07.2018

Skills

  • Clerical Support
  • MS-office
  • Mail distribution
  • Project Management
  • Office Organization
  • Call Routing
  • File Organization
  • Appointment confirmation
  • CRM software(salesforce)
  • verbal and written communication

Certification

•
Bookkeeping and accounting by The Open University
•
Fundamentals of predictive Project management badge and certification by PMI
•
Fundamentals of agile project management badge and certification by PMI

Timeline

Front Desk Receptionist

CareerBuilder
06.2024 - Current

Technical Sales Associate

Telus Mobility
02.2024 - 05.2024

Customer Service Representative

Fashioniq(Retail Store)
09.2022 - 09.2023

Tutor

J.N Memorial Public Sen. Sec. School
04.2021 - 03.2022

Home Tutor

R.S Institute
06.2020 - 06.2022

Post Graduate Diploma - Human Resources Management

Canadore College of Applied Arts And Technology

Post Graduate Diploma - Project Management

Sault College of Applied Arts And Technology

Master of Science - Physics, Computer Science

Guru Nanak Girls College

Bachelor of Science - Mathematics, Computer Science, Physics, Chemistry

Government College For Girls

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Kajal Verma