Kajal Verma
Brampton,ON
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
CareerBuilder
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone calls and forwards emails
- Mail sorting and filing
- keep up with reports
- Collected room deposits, fees, and payments.
Technical Sales Associate
Telus Mobility
02.2024 - 05.2024
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Used consultative sales approach to understand and meet customer needs.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
Customer Service Representative
Fashioniq(Retail Store)
09.2022 - 09.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Home Tutor
R.S Institute
06.2020 - 06.2022
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Conducted and graded realistic practice tests and provided feedback on student performance.
- recorded information about students or groups of students and make notes about their lesson plan and progress
- Used role-playing, dialogue, literature and film as special teaching techniques.
Tutor
J.N Memorial Public Sen. Sec. School
04.2021 - 03.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Delivered lessons that develop students theoretical and applied mathematical and science skills.
- planned and instructed science lessons on day-to-day basis.
- Integrate students with other objects to give practical knowledge
Education
Post Graduate Diploma - Human Resources Management
Canadore College of Applied Arts And Technology
Brampton, ON01.2024
Post Graduate Diploma - Project Management
Sault College of Applied Arts And Technology
Brampton, ON05.2023
Master of Science - Physics, Computer Science
Guru Nanak Girls College
Ludhiana, India09.2020
Bachelor of Science - Mathematics, Computer Science, Physics, Chemistry
Government College For Girls
Chandigarh, India07.2018
Skills
- Clerical Support
- MS-office
- Mail distribution
- Project Management
- Office Organization
- Call Routing
- File Organization
- Appointment confirmation
- CRM software(salesforce)
- verbal and written communication
Certification
•
Bookkeeping and accounting by The Open University
•
Fundamentals of predictive Project management badge and certification by PMI
•
Fundamentals of agile project management badge and certification by PMI
Timeline
Front Desk Receptionist
CareerBuilder
06.2024 - Current
Technical Sales Associate
Telus Mobility
02.2024 - 05.2024
Customer Service Representative
Fashioniq(Retail Store)
09.2022 - 09.2023
Tutor
J.N Memorial Public Sen. Sec. School
04.2021 - 03.2022
Home Tutor
R.S Institute
06.2020 - 06.2022
Post Graduate Diploma - Human Resources Management
Canadore College of Applied Arts And Technology
Post Graduate Diploma - Project Management
Sault College of Applied Arts And Technology
Master of Science - Physics, Computer Science
Guru Nanak Girls College
Bachelor of Science - Mathematics, Computer Science, Physics, Chemistry
Government College For Girls
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