Kajal Sohpal
Calgary,AB
Summary
- Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
- Talented Mobile Technician bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Supervisor
Case Mogul
01.2023 - Current
- Enhanced customer satisfaction by effectively managing mobile services and support.
- Streamlined processes for improved team efficiency through implementation of new mobile tools and technology.
- Reduced response times for client inquiries by optimizing mobile team scheduling and coverage.
- Increased sales by developing targeted marketing strategies for mobile products and services.
- Built strong relationships with clients through consistent communication and proactive issue resolution.
- Collaborated with cross-functional teams to enhance overall business performance within the mobile department.
- Developed comprehensive training programs, equipping staff with necessary skills to excel in their roles as Mobile Supervisors.
- Delivered exceptional customer experiences by proactively addressing concerns and providing tailored solutions.
- Successfully drove new product lines to increase annual profits by 20%.
Mobile Technician
Dr. Phone Fix
10.2021 - 12.2022
- Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
- Collaborated with colleagues to develop best practices for common mobile device issues, raising overall service quality.
- Streamlined repair processes with the implementation of new diagnostic tools and techniques.
- Maintained accurate inventory records, ensuring seamless supply chain management for parts and components.
- Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
- Completed complex device repairs under tight deadlines, meeting or exceeding client expectations consistently.
- Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
- Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
Security Supervisor
Citiguard Security
01.2021 - 09.2021
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
Front End Customer Service Associate
Mc Donalds
03.2020 - 12.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Assisted in increasing store revenue by upselling products and promoting special offers to customers.
- Reduced wait times for customers with swift and accurate cash handling during peak hours.
- Collaborated with team members to maintain a clean and organized storefront, improving overall store appearance.
- Completed daily opening/closing tasks promptly while adhering to company protocols.
- Ensured smooth handover between shifts by effectively communicating pertinent information with coworkers.
- Helped maintain safety standards within the workplace by promptly addressing spills, broken items, and other potential hazards.
- Assisted in maintaining adequate stock levels at the front end by regularly checking supply inventory and submitting requests for replenishments.
Education
Associate of Science - Computer System Technician
St Clair College
Windsor, ON04.2021
Bachelor of Science - Bachelor's of Computer Application
Guru Nanak Dev University
Punjab, India05.2019
Skills
- Problem Solving
- Attention to Detail
- Process Improvement
- Decision Making
- Product Knowledge
- Delegation Skills
- Conflict Resolution
- Staff Training
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Emergency First Aid & CPR/AED Level C
(08/2020 - 08/2023)
Timeline
Mobile Supervisor
Case Mogul
01.2023 - Current
Mobile Technician
Dr. Phone Fix
10.2021 - 12.2022
Security Supervisor
Citiguard Security
01.2021 - 09.2021
Front End Customer Service Associate
Mc Donalds
03.2020 - 12.2020
Associate of Science - Computer System Technician
St Clair College
Bachelor of Science - Bachelor's of Computer Application
Guru Nanak Dev University
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