KAJAL SHAH
North York,ON
Summary
CLINICAL RESEARCHER: Reliable Medical Support professional with 6 years of experience in Clinical environment. Expertly assist with office operations and physician support by gathering patient information and documentation. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Certified in clinical research with a license in B.H.M.S. with a dedicated career in medicine. Highly organized and thorough with good planning and problem-solving abilities. To associate myself with an organization that allows further innovative skills and knowledge to be utilized to the best of my ability.
Proficient in MS Office including Word, Excel, PowerPoint, Outlook, Teams, Google Docs, and ScriptPro software with knowledge of REDCap. Highly responsible in dealing with controlled substances and kind to customers of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Pharmacy Assistant
Central Pharmacy Services
01.2022 - Current
- Check for expired medication and discard it properly while maintaining quality control
- Assisting with inventory control which includes ordering, maintaining, and organizing appropriate inventory and packaging supplies to support dispensing activities
- Demonstrated excellent problem-solving skills through investigation and analysis of all customer-related concerns.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Typed and printed out prescription and medication labels.
- Performed safety checks when dispensing medications to optimize patient safety.
- Implemented strong filing techniques to sort and store important documents and medical forms.
Clinical Research Project Assistant
Synchron Research Services Pvt. Ltd
05.2019 - 11.2021
- Collected data and followed research protocols, and operational manuals
- Performing checks of clinical documents for regulatory compliance requirements
- Screen patient records, data basis, and physician referrals to identify prospective candidates for research studies
- Liaised with Investigators and study participants.
- Managed updates and input for patient information database.
- Followed informed consent processes and maintained records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Record Assistant
Shreeji Hospital
07.2017 - 04.2019
- Communicated with doctors and insurance companies to resolve patient issues.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Planned, developed and coordinated programs with referring supervisor to provide medical services in accordance with established plan of care.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Responded to patient inquiries to provide information and details of medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Education
Graduate Certificate -
Seneca College
North York, Ontario04.2023
Bachelor's of Homoeopathic Medicine And Surgery - Medical
Saurashtra University
India07.2017
Skills
- Database Organization
- Documentation Requirements
- Data Analysis
- Records Maintenance
- Complex Problem-Solving
- Medical Histories and Vital Statistics
- Regulatory Requirements
- Study Protocols
- Literature Searches
- Administration Management
- Patient Recruitment Assistance
Certification
- Responsible Conduct Research (RCR)- Life Science -Canada. Credential ID: 51327496 (Oct.2022)
- The Biomedical Research Ethics Tutorial - Canada. Credential ID: 51327497 (Oct.2022)
- TCPS 2: CORE 2022 (Sept. 2022)
- Good Clinical Practice (GCP) - Canada. Credential ID 51327495 (Sept.2022)
- Worker Health and Safety Awareness. (Sept.2022)
- Homoeopathic Registration License (July 2017)
Timeline
Pharmacy Assistant
Central Pharmacy Services
01.2022 - Current
Clinical Research Project Assistant
Synchron Research Services Pvt. Ltd
05.2019 - 11.2021
Medical Record Assistant
Shreeji Hospital
07.2017 - 04.2019
Graduate Certificate -
Seneca College
Bachelor's of Homoeopathic Medicine And Surgery - Medical
Saurashtra University
- Responsible Conduct Research (RCR)- Life Science -Canada. Credential ID: 51327496 (Oct.2022)
- The Biomedical Research Ethics Tutorial - Canada. Credential ID: 51327497 (Oct.2022)
- TCPS 2: CORE 2022 (Sept. 2022)
- Good Clinical Practice (GCP) - Canada. Credential ID 51327495 (Sept.2022)
- Worker Health and Safety Awareness. (Sept.2022)
- Homoeopathic Registration License (July 2017)
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