KAJAL SAINI
Edmonton,AB
Summary
Administrative services professional coordinating executive support, records, scheduling, and communication across busy healthcare environments, including $100,000 operating budget management. Organizes meetings, manages confidential information, and keeps administrative systems running smoothly for senior leaders and department teams. Supports efficient office operations through clear follow-up, accurate documentation, and dependable coordination.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
Director of Operations
ConsidraCare
Brampton, ON
02.2024 - Current
- Manage $100,000in operating budget while balancing workflow priorities and profitability goals.
- Coordinate 5 stakeholders per week to keep daily operations aligned across teams.
- Oversee day-to-day operations to maintain smooth service delivery and timely issue resolution.
- Delegate tasks, align expectations, and support project execution across team members.
- Analyze workflows, identify bottlenecks, and implement new procedures to improve efficiency.
- Review operational performance data and metrics to recommend targeted improvements.
- Coordinate with department managers to support implementation of operational strategies and cross-functional priorities.
Clinical Operations Manager
Stonegate Community Health Centre
Toronto, ON
10.2022 - 04.2024
- Tracked 50-60 patient satisfaction surveys monthly to identify service gaps and guide clinic improvements.
- Supervised clinical staff through coaching, mentoring, and performance evaluations to strengthen day-to-day delivery.
- Developed new employee training on safety practices, HIPAA regulations, and continuing education goals.
- Coordinated communication among physicians, nurses, and other providers to resolve patient care issues collaboratively.
- Reviewed patient charts, monitored care quality, and revised policies and procedures for accuracy and effectiveness.
- Controlled departmental budgets, analyzed financial reports, and implemented cost-saving initiatives while staying under budget.
Executive Administrative Assistant
Sunnybrook Health Sciences Centre
Toronto, ON
12.2021 - 09.2022
- Provided executive-level administrative support to senior management, including calendar and travel coordination.
- Served as a liaison between executives and departments to keep communication clear across the organization.
- Managed executive email accounts, responding to messages and initiating follow-up conversations with colleagues.
- Prepared meeting agendas and distributed minutes to support organized decision-making and follow-through.
- Handled sensitive information confidentially in accordance with regulations.
Executive Administrative Assistant
Cor Care Cardiac and Medical Specialists
Toronto, ON
02.2020 - 12.2021
- Trained and supervised new front desk staff, providing coaching on computer systems for reservations and check-ins.
- Managed executive calendars and travel arrangements while coordinating scheduling details for senior management.
- Coordinated meetings with internal and external stakeholders, prepared agendas, distributed minutes, and tracked action items.
- Maintained a neat front work area, monitored inventory levels, and supported smooth daily office operations.
- Handled client communication by phone and email, resolving issues professionally during peak hours and busy periods.
Patient Referral Coordinator
Crescent Town Health Centre
Toronto, ON
11.2018 - 02.2020
- Coordinate referral communication between primary care physicians, specialists, hospitals, and other healthcare providers.
- Build relationships with referring physicians and staff to keep patient referrals moving smoothly.
- Review referral performance metrics in monthly meetings with department managers and discuss process improvements.
- Deliver responsive customer service to patients, physicians, and other providers while resolving referral questions.
- Place follow-up calls to confirm referral receipt and appointment dates and times for patients.
Supervisor of Care
Home Instead Senior care
Toronto, ON
07.2018 - 10.2018
- Screened applicants and interviewed candidates to fill open care-team roles.
- Facilitated staff communication to keep daily operations moving smoothly and reduce workflow delays.
- Reinforced compliance with health care laws, regulations, policies, and procedures while supervising team activities.
Nurse Administrator
Kendriya Vidyalaya
India, Gujarat
04.2015 - 09.2017
- Supervise medical, nursing, technical, clerical, and service staff to maintain consistent daily workflow and service coverage.
- Maintain communication between governing boards, medical staff, and department heads through board meetings and interdepartmental coordination.
- Develop computerized record management systems to store personnel data, process information, and produce operational reports.
- Establish objectives and evaluative criteria for managed units to guide performance monitoring and process improvement.
- Support healthcare operations by coordinating staff activities, maintaining records, and reinforcing compliance-focused administrative processes.
Education
Post Graduate Diploma - Forensic Nursing Science
01.2015
Bachelor of Science - Nursing Midwifery
9 2013
Skills
- Healthcare operations management
- Process improvement
- Budget management
- Staff supervision
- Performance metrics analysis
- Patient care coordination
- EHR documentation
- Referral coordination
- HIPAA compliance
- Stakeholder communication
- Computerized record management systems
Certification
WSIB
Timeline
Director of Operations - ConsidraCare
02.2024 - Current
Clinical Operations Manager - Stonegate Community Health Centre
10.2022 - 04.2024
Executive Administrative Assistant - Sunnybrook Health Sciences Centre
12.2021 - 09.2022
Executive Administrative Assistant - Cor Care Cardiac and Medical Specialists
02.2020 - 12.2021
Patient Referral Coordinator - Crescent Town Health Centre
11.2018 - 02.2020
Supervisor of Care - Home Instead Senior care
07.2018 - 10.2018
Nurse Administrator - Kendriya Vidyalaya
04.2015 - 09.2017
Charotar University of Science and Technology - Bachelor of Science, Nursing Midwifery
Gujarat Forensic Sciences University - Post Graduate Diploma, Forensic Nursing Science