KAJAL PRAJAPATI
Windsor,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Reliance Trend
Ahmedabad, Gujarat
01.2023 - 11.2023
- Delivered exceptional customer service, leading to a 30% increase in customer satisfaction ratings over the last year
- Assisted an average of 50 customers daily with product selection, resulting in a 25% increase in upselling opportunities
- Maintained an organized sales floor and executed visual merchandising strategies that improved product visibility, leading to a 15% boost in sales during promotional events
- Processed transactions accurately and efficiently using POS systems, handling cash and credit transactions
Sales Associate
Zudio
Ahmedabad, Gujarat
06.2022 - 07.2023
- Engaged customers in conversation to understand their needs and promoted relevant products, achieving a 20% increase in upselling compared to previous quarter
- Executed visual merchandising strategies that enhanced product visibility and drove sales, resulting in a 15% increase during seasonal promotions
- Resolved customer inquiries and complaints effectively, achieving a 90% customer retention rate through excellent service
Education
BA Honours - Psychology with Thesis
University of Windsor
true04-2028
Skills
- Department reset
- Cash register operation
- Customer follow-up
- Customer service
- Point of sale systems
Availability
Tuesday, Thursday, Friday, Saturday, Sunday
Timeline
Retail Sales Associate
Reliance Trend
01.2023 - 11.2023
Sales Associate
Zudio
06.2022 - 07.2023
BA Honours - Psychology with Thesis
University of Windsor
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