Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kajal Lola

Toronto,ON

Summary

Highly organized and dedicated professional with a strong track record of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills. Excels at managing multiple concurrent tasks. Brings a self-motivated work ethic that ensures effective performance and successful outcomes, whether working independently or as part of a team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Events Specialist

George Brown College
08.2024 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Managed event logistics and operations.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Interfaced with clients to understand event objectives.
  • Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Coordinated schedules and timelines for events.

Administrative Manager

Chartwells Compass Group
06.2024 - 01.2025


  • Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.

Administrative Manager

Dana Hospitality - University of St. Michaels
10.2023 - 06.2024
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Creating the budget and tracking invoices for each event
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Catering Coordinator

Dana Hospitality - Legislative Assembly of Ontario
06.2022 - 10.2023
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Coordinated contracts, plating guides, and team training manuals.
  • Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.

Management Trainee

Centennial Square Hotel - Centennial College
01.2021 - 12.2021
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within the business journey.

Team Member

Burger King
01.2021 - 12.2021
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Hotel Operations Management

Centennial College
Toronto, ON
04.2022

Accountancy And Business Management

University of Santo Tomas
Manila, Philippines
01.2021

Skills

  • Field Operation Management
  • Registration Process Administration
  • Strategic Vendor Negotiation
  • Logistics Coordination
  • Event Coordination Skills
  • Client Support

Certification

  • Certified in Smart Serve
  • TrainCan Food Handler
  • First-Aid & CPR

Languages

English
Full Professional
Filipino
Full Professional
Punjabi
Native or Bilingual

Timeline

Events Specialist

George Brown College
08.2024 - Current

Administrative Manager

Chartwells Compass Group
06.2024 - 01.2025

Administrative Manager

Dana Hospitality - University of St. Michaels
10.2023 - 06.2024

Catering Coordinator

Dana Hospitality - Legislative Assembly of Ontario
06.2022 - 10.2023

Management Trainee

Centennial Square Hotel - Centennial College
01.2021 - 12.2021

Team Member

Burger King
01.2021 - 12.2021

Hotel Operations Management

Centennial College

Accountancy And Business Management

University of Santo Tomas

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Kajal Lola