Kajal Kumari
Brampton,Ontario
Summary
Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
customer service
Brampton , ON
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teaching Coach
cc center
Sbs Nagar , Punjab
01.2021 - 02.2022
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Supervised, evaluated or referred instructors to skill development classes.
- Coordinated recruitment and placement of training program participants.
Education
High School Diploma -
Niagara College Canada Tornoto School of Managemen
Toronto, ON01-2024
Bachelor of Science -
BLM.girls College Nawanshahr
CanadoreSbs. Nagar ,punjab 05-2020
High School Diploma -
Canadore College Stanford Brampton
Brampton OnSkills
- Call Management
- Scheduling
- Complaint Resolution
- Call Center Operations
- Microsoft Office Suite
- Adaptive Team Player
- Problem-Solving Abilities
- Microsoft PowerPoint
- Active Listening
Certification
- smart serve license
- food handlers
Languages
English
Full Professional
punjabi
Native/ Bilingual
hindi
Native/ Bilingual
French
Professional
Accomplishments
Volunteer, Local Food Bank – SBS Nagar 2019
- Coordinate food drives and manage the distribution of food to families in need, demonstrating strong organizational and team leadership skills.
- Engage with community members and stakeholders to raise awareness and funds, enhancing communication and public speaking skills.
availability
- monday to friday open .
Timeline
Customer Service Representative
customer service
02.2023 - Current
Teaching Coach
cc center
01.2021 - 02.2022
High School Diploma -
Niagara College Canada Tornoto School of Managemen
Bachelor of Science -
BLM.girls College Nawanshahr
High School Diploma -
Canadore College Stanford Brampton
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