KAJAL KAUSHAL
Scarborough,ON
Summary
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
BELL MTS
Toronto, Ontario
10.2022 - Current
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Offered one-on-one support for team members to drive continuous improvement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluate calls of the Agents for monthly quality.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
Internship Student
VOLANTE
Toronto, Ontario
05.2022 - 09.2024
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Developed and implemented communications strategies for various projects.
- Worked well in team environment as well as independently.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Assistant Manager
RABBA FINE FOODS
Toronto, Ontario
09.2019 - 05.2022
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Post Graduation Diploma - Computer System Technology And Networking
Centennial College of Applied Arts And Technology
Scarborough, ON04-2021
Bachelor of Science - Computer Application
SD College
Punjab,India05-2018
Skills
- Strategic Thinking
- Research capabilities
- Strong analytical skills
- Training and mentoring
- Logistics Coordination
- Written Communication
References
References available upon request.
Timeline
Subject Matter Expert
BELL MTS
10.2022 - Current
Internship Student
VOLANTE
05.2022 - 09.2024
Assistant Manager
RABBA FINE FOODS
09.2019 - 05.2022
Post Graduation Diploma - Computer System Technology And Networking
Centennial College of Applied Arts And Technology
Bachelor of Science - Computer Application
SD College
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