Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kajal kajal

ece
Brampton,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Saigon Star
Richmond, ON
04.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.

Customer Service Representative

Vyloo Technologies Pvt.Ltd
Delhi, India
02.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Pures College of Technology
Toronto,Canada
12.2025

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Microsoft PowerPoint
  • Problem-solving abilities
  • Communication Skills
  • Patience and Empathy
  • Conflict Management
  • Teamwork
  • Child Development Knowledge

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Certified in Emergency First Aid &CPR/AED Level C
  • Licensed Security guard
  • certified in smart serve


Timeline

Server

Saigon Star
04.2024 - Current

Customer Service Representative

Vyloo Technologies Pvt.Ltd
02.2022 - 03.2023

High School Diploma -

Pures College of Technology

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