KAJAL JOSHI
Brantford,Ontario
Summary
Accomplished customer service professional with extension sales and business development experience, as well as a strong passion for sales and marketing with hard work and customer and employee handling.
Overview
5
5
years of professional experience
Work History
Personal Banker
HDFC Bank
05.2022 - 12.2023
- Open, close, and manage various types of accounts, including savings, checking, and certificates of deposit
- Build and maintain strong relationships with individual customers and understand and address the financial needs and goals of customers
- Collaborate with other bank staff, including loan officers, branch managers, and tellers, to ensure seamless customer service
- Resolve customer inquiries, concerns, and complaints in a timely and professional manner.
Accountant
Arya Designs
01.2021 - 04.2022
- Ensuring high levels of customer satisfaction through effective communication via emails & calls
- Offering detailed information about textile items, including materials, care instructions, and available designs
- Managing the process of returns or exchanges for defective or unsatisfactory textile items
- Coordinating with logistics to ensure timely and accurate delivery of textile products.
Customer Service Executive & Operation head
AICS PVT. LTD.
05.2019 - 11.2020
- Gather customer concerns via emails and calls, delivering optimal and satisfying solutions
- Complete international shipment bookings with thorough details and facilitate their dispatch to the designated destinations
- Assisting customers in tracking their orders and providing real-time updates
- Resolving problems or concerns related to lost packages or delivery delays
- Coordinating with various departments to ensure smooth customer service delivery.
Education
Global Business Management -
Conestoga College-Brantford ON
08.2024
Bachelor Of Commerce -
Veer Narmad South Gujarat University
04.2022
Skills
- Customer Problem solving
- Management and Leadership
- Basic Computer skills
- Good Personality
- Quick Lerner and complex problem solver
- Effective Communication
Availability
- MON, FULL-TIME
- TUE, FULL-TIME
- WED, FULL-TIME
- THU, FULL-TIME
- FRI, FULL-TIME
- SAT, FULL-TIME
- SUN, FULL-TIME
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Banker
HDFC Bank
05.2022 - 12.2023
Accountant
Arya Designs
01.2021 - 04.2022
Customer Service Executive & Operation head
AICS PVT. LTD.
05.2019 - 11.2020
Global Business Management -
Conestoga College-Brantford ON
Bachelor Of Commerce -
Veer Narmad South Gujarat University
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