Kajal Bhumbla
Brampton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Logistics Technician
Regional Municipality Of Peel
08.2025 - Current
- Clean and sanitize vehicles. Remove garbage and medical waste.
- Replace items such as linen, oxygen tanks, equipment, and supplies.
- Inspect vehicles. Complete minor repairs, such as replacing headlights.
- Oversee preventive maintenance. Remove vehicles from service according to the schedule.
- Clean, maintain, repair, and test equipment.
- Identify and replace equipment scheduled for preventive maintenance.
- Exchange defective equipment.
- Clean and assemble items, including bags, contaminated uniforms.
- Produce and audit supply kits.
- Audit the inventory.
- Perform outbound shipment preparation, inbound shipment inspection, receipt, and storage.
- Record items being signed in and out by paramedics, such as keys, cell phones, portable radios, and batteries.
- Maintain database records to track inventory, equipment, and vehicles.
Customer Service Associate
UPS
02.2025 - 07.2025
- Deliver outstanding customer service to walk-in customers and telephone inquiries.
- Ability to excel in a fast-paced, pressure-driven environment, maintaining attention and concentration for extended periods of time.
- Operate office machines in the store, including computers, digital printers, copiers, scanners, phones, fax machines, binding machines, postal meters, and point of sale terminals.
- Meet print production and quality guidelines.
- Advise customers on UPS and DHL packaging requirements, and shipping rules.
- Process UPS and DHL shipments according to the procedures.
- Maintain the organization and confidentiality of documents.
- RCMP-accredited fingerprinting services.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Enter sales into the point-of-sale terminal, process cash, and credit card transactions.
- Responsible for petty cash, including reconciliation and replenishment.
- Physical Requirements: Standing, walking, bending, and lifting.
- Responsibility for opening and closing the store.
- Ability to lift at least 50 pounds.
Inbound Sales Representative
Rogers Communications
03.2022 - 06.2024
- Processed and promoted sales for a range of Rogers and Fido brand products, including Wireless, Cable, Hi-Speed Internet/TV/SHM, Home Phone, and Rogers Mastercard, while handling inbound calls.
- Managed credit card transactions efficiently and accurately, ensuring smooth and secure payment processing.
- Assisted customers with inquiries about various products and services, identifying the most suitable options to meet their needs.
- Collect identification details, and verify the customer's credit to ensure they meet the qualifications for the service, while maintaining a level of security throughout the process.
- Recorded sales transactions in company systems (ICM, V21, Oneview), and managed client databases, ensuring all information was up-to-date and accurate.
- Gathered, recorded, and understood client needs, while maintaining a clean and safe work area to provide a positive customer experience.
- Prepared and balanced end-of-shift reports, ensuring that sales were recorded and tracked correctly.
- Ensured compliance with company procedures on incoming and outgoing calls.
Warehouse Associate
Gap Inc.
03.2021 - 11.2021
- Assisted with ticketing, stocking, picking, packing, and loading/unloading goods, ensuring all tasks were completed in a safe and efficient manner.
- Provided support in maintaining clean, safe work areas, ensuring quality control for both stock and customer experience.
- Ability to lift 50 pounds.
- Used RF scanners to track inventory and assist with order fulfillment.
Everyday Banking Associate
Bank of Montreal
10.2018 - 07.2020
- Managed customer service calls, resolving questions and issues regarding banking products and services with professionalism and speed.
- Promoted and upsold products to meet customer needs, handling transactions and forms in a timely and accurate manner.
- Ensured customer satisfaction and loyalty.
- Managed multitasking efficiently, ensuring excellent customer service, and quick responses to inquiries.
- Supported the training and onboarding of new employees, helping them become familiar with the systems.
Sales Representative
Shoe Plus
08.2016 - 12.2018
- Supported clients by recommending appropriate products tailored to their requirements.
- Upkeeping a neat store environment and inviting customers in with a warm greeting.
- Managed transaction cash flow, and ensured the cash drawer was balanced at the end of each shift.
- Charged with managing start-of-day and end-of-day procedures, guaranteeing smooth and effective operations.
- Supported the integration of new employees by familiarizing them with sales techniques and system usage.
- Managing inventory and loss prevention.
Education
DCS / DEC - International Business
Seneca College
Toronto, ON04.2018
High School - undefined
Mississauga Secondary School
Brampton, ON06.2015
Skills
- Exceptional customer service and rapport-building skills
- Cash handling and POS system proficiency
- Strong communication and interpersonal skills
- Ability to maintain a clean, safe, and organized work environment
- Empathetic, professional, and approachable demeanor
- Ability to work efficiently in a high-pressure, fast-paced team environment with minimal supervision
- Training and mentoring new employees
Timeline
Logistics Technician
Regional Municipality Of Peel
08.2025 - Current
Customer Service Associate
UPS
02.2025 - 07.2025
Inbound Sales Representative
Rogers Communications
03.2022 - 06.2024
Warehouse Associate
Gap Inc.
03.2021 - 11.2021
Everyday Banking Associate
Bank of Montreal
10.2018 - 07.2020
Sales Representative
Shoe Plus
08.2016 - 12.2018
High School - undefined
Mississauga Secondary School
DCS / DEC - International Business
Seneca College