KAJAL BEHKI
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Attendant
Circle K Gas Station
Brampton
12.2023 - Current
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct for adequate change
- Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans in the retail store
- Operated 10-key calculators, Cash registers, Credit card readers, Desktop computers, Gas pump controllers, handheld bar code scanners
- Accepted payments from customers on products and merchandise sales and registered on the point-of-sale equipment and processed almost more than 500 cash payments and credit card sales through terminal
- Provide training to the new cashiers and helped managers in assigning duties, merchandising stock orders in freezer, organize & managing inventory, and establishing work schedules
- Provided excellent customer service to patrons entering the establishment while ensuring satisfaction and retention by greeting and assisting customers with a friendly attitude and resolving customer complaints & products shortages.
Credit Analyst: Credit-Risk and Underwriting
HDB Financial Services Ltd
02.2019 - 11.2023
- Provided exceptional customer service to loan applicants throughout the entire loan process, guiding them through application procedures, explaining loan terms, and addressing any questions or concerns they may have had
- Assessment of client business profile, personal profile, financials, and Industry segment for underwriting the loans
- Conducted comprehensive assessments of client business profiles, personal profiles, financials, and industry segments to evaluate credit risk and underwrite the loans effectively
- Worked on granting loan requests per the client’s creditworthiness by assessing credit reports and evaluating customer financials
- Analyzing bank statements and monthly credits, running loans of customers daily for predicting future cash flows basis past data to validate client loan repaying capacity in the future and predicting chances of default
- Handled customer inquiries and complaints promptly and professionally, striving to exceed their expectations and build long-term relationships based on trust and satisfaction.
Assistant Manager: Operations & Sales
Axis Bank
08.2016 - 01.2019
- Managing the branch banking operations and handling 30+ customers daily
- Managed projects such as launching new products or expanding customer relationships
- Providing excellent Customer Service and handling Portfolio of customers worth $40m
- Assessing the customer’s worth, and eligibility and pitching them loans, and investments as per their needs
- Handling customer queries and generating demand for banking products (General Insurance, Life Insurance, All types of Loans, Agriculture Limit, Mutual Funds) as per customer needs
- Maintained high volume workload within a fast-paced environment and consistently met performance benchmarks
- Kept teller window area clean, organized, and fully stocked and cashed customer cheques, verified identification by bank policy.
Education
Human Resource & Business Management -
Algoma University
Bachelor of Commerce -
Punjab University
Skills
- Diligent and hardworking
- Teamwork
- Proficiency in Microsoft office
- Be able to multitask in a fast pace environment
- Client Engagement
- Excellence in communication and Interpersonal Skills
- Lead generation
- Problem Solving
Availability
Monday to Friday (Full Time)
Languages
- Hindi, Native
- English, Advanced
Timeline
Attendant
Circle K Gas Station
12.2023 - Current
Credit Analyst: Credit-Risk and Underwriting
HDB Financial Services Ltd
02.2019 - 11.2023
Assistant Manager: Operations & Sales
Axis Bank
08.2016 - 01.2019
Human Resource & Business Management -
Algoma University
Bachelor of Commerce -
Punjab University
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