Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kajal Bajju

Brampton

Summary

Proven Customer Service Representative at Alorica, adept in problem-solving and critical thinking, significantly enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and computer proficiency, I excel in teamwork, ensuring high levels of customer satisfaction by providing accurate information and support.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Alorica
07.2017 - 11.2022

Resolved customer complaints with empathy, resulting in increased loyalty, offered advice and assistance to customers, paying attention to special needs or wants, enhanced customer satisfaction by addressing concerns and providing accurate information.

Office Assistant

S.R. Forgings
03.2014 - 10.2016

Completed clerical tasks such as filing, copying, and distributing mail, interacted with customers by phone, email, or in-person to provide information, welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Master of Arts - Diploma in Computing Support

Flair College of Management And Technology
Brampton, ON
2024

Bachelor of Arts - Arts

Guru Nanak Dev University
Punjab
04.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer skills
  • Team work

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Alorica
07.2017 - 11.2022

Office Assistant

S.R. Forgings
03.2014 - 10.2016

Master of Arts - Diploma in Computing Support

Flair College of Management And Technology

Bachelor of Arts - Arts

Guru Nanak Dev University
Kajal Bajju