Proven Customer Service Representative at Alorica, adept in problem-solving and critical thinking, significantly enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and computer proficiency, I excel in teamwork, ensuring high levels of customer satisfaction by providing accurate information and support.
Resolved customer complaints with empathy, resulting in increased loyalty, offered advice and assistance to customers, paying attention to special needs or wants, enhanced customer satisfaction by addressing concerns and providing accurate information.
Completed clerical tasks such as filing, copying, and distributing mail, interacted with customers by phone, email, or in-person to provide information, welcomed office visitors and alerted staff to arrivals of scheduled appointments.