KAJAL ANAND
Orangeville,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
HDFC Bank
03.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Executive
SUKHJIT PAL KAUR SANEWAL SECURITY AGENCY
02.2020 - 01.2021
- Answered phone calls and directed inquiries to appropriate staff members.
- Prepared letters, memos, faxes, forms and interagency communication.
- Maintained client files and spreadsheets with office management software.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
MASTERS OF COMMERCE - ACCOUNTING
PANJAB UNIVERSITY
CHANDIGARH, PUNJAB, INDIA05.2019
Bachelor of Commerce - ACCOUNTING
GURU NANAK KHALSA COLLEGE FOR WOMEN
LUDHIANA, PUNJAB, INDIA05.2017
Skills
- Time Management
- Corporate Social Responsibility
- Business Management Principles
- Greet Guests
- Sales Strategies
- Information Confidentiality
- Staff Training
- Microsoft Office Expertise
- Sell Products
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
CERTIFICATION OF COMPLETION COURSE ON INFORMATION TECHNOLOGY TRAINING.
CERTIFICATION OF PARTICIPATION IN ORIENTATION COURSE.
Timeline
ASSISTANT MANAGER
HDFC Bank
03.2021 - 02.2023
Office Executive
SUKHJIT PAL KAUR SANEWAL SECURITY AGENCY
02.2020 - 01.2021
MASTERS OF COMMERCE - ACCOUNTING
PANJAB UNIVERSITY
Bachelor of Commerce - ACCOUNTING
GURU NANAK KHALSA COLLEGE FOR WOMEN
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