Kajal Sharma
Brampton,ON
Summary
Post-secondary admissions and student services professional with over three years of experience helping students navigate admissions, academic requirements, and college processes. Known for being organized, approachable, and solutions-focused, with strong communication and customer service skills. Experienced in managing multiple priorities, resolving student concerns, explaining policies clearly, and working closely with different departments to support a positive student experience. Proficient in Microsoft Office, Excel, CRM systems, and Student Information Systems.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Assistant Director of Admissions
CDI College
Brampton
10.2024 - Current
- Conduct a comprehensive review of current admission requirements to identify obstacles faced by prospective students, and prepare evidence‑based recommendations for the Manager, International Admissions, including potential alternative criteria that could improve accessibility and enrollment outcomes.
- Demonstrate sound judgment and confidence when resolving issues, prioritizing urgent concerns, and making decisions within established policies and procedures.
- Take initiative in following up with students, identifying concerns early, and working toward practical solutions to support a smooth student experience.
- Review transcripts, academic credentials, and supporting documents to assess program eligibility while ensuring adherence to college policies, ministry requirements, and established admissions guidelines.
- Collaborate with admissions, academic, student services, finance, and administrative teams to support enrollment objectives and ensure a seamless student experience from application through registration.
- A thorough review of academic records requires verifying authenticity, completeness, consistency, and institutional legitimacy through a structured, multi‑step evaluation process.
- Monitors data and prepares reports to support management and attainment of enrollment targets.
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and other email and digital communication tools.
- Recognized as a top-performing admission professional, consistently ranking among the highest achievers on campus for student enrollments.
Senior Admissions Advisor & Enrolment Specialist
A1-Global College
Mississauga
10.2023 - 10.2024
- Offer comprehensive details about the College's programs, covering curriculum specifics, admission criteria, tuition costs, available financial aid opportunities, and the range of student support services provided.
- Reviewing and evaluating applications and academic credentials to determine admission eligibility and make admission decisions.
- Ensure consistent communication with applicants to keep them informed about their application status by updating the information in their Student Information System, respond to inquiries promptly, and provide necessary support throughout the process.
- Safeguard the confidentiality and accuracy of student academic record during registration process in line with the established records management protocols.
- Organize Orientation session at beginning of each batch, organize meet of students and staff, propagate the college policies.
- Conduct individual meetings with students at regular intervals during their program to discuss their progress, satisfaction with the college, any additional support needed, and suggestions for improvement.
- Collaborating with team members to prioritize tasks and manage workload distribution, ensuring that credential evaluation volumes are optimized.
- Engaging with potential students at events to showcase the college's offerings.
- Ensure the correctness in updating student's OAN numbers for ministry reporting and documents uploading.
- Investigating and resolving issues related to application processing, admission requirements, and decisions, while also identifying, investigating, and reporting suspected cases of fraudulent admissions.
Assistant Manager
Pizza Pizza Ltd
06.2022 - 10.2023
- Ensured that employees are properly trained, motivated, and performing their duties effectively and assist in the recruitment and hiring of new staff members.
- Managed inventory of around 300 products divided into 15 categories, conducting regular inventory checks to identify shortages, and placing timely orders to replenish shortages by implementing inventory management system.
- Created work schedules for employees, ensuring adequate staffing levels to meet demand, and monitor employee attendance and handle any scheduling conflicts or adjustments.
- Responsible for cash management and maintaining accurate financial records along with cash handling procedures, including opening, and closing registers, preparing bank deposits, and reconciling cash drawers.
- Assisted in implementing sales and marketing strategies to promote the pizza shop and increase revenue.
International Student Ambassador
Lambton College
Toronto
08.2022 - 09.2023
- Supported students in navigating the 6-step online registration process and updated the Student Information System (SIS) accounts with verified credentials.
- Established and executed frontline advisory services tailored for our international student community, specifically offering individualized advising sessions both in-person and online.
- Oversaw the end-to-end application process, ensuring a seamless experience from student applications to payment.
- Developed effective processes to manage, monitor, and convert inquiries generated from various sources, including campaigns, websites, phone calls, emails, and in-person interactions.
- Provided academic guidance to help students make informed decisions.
- Ensured smooths switch between orientation sessions, assist with managing crowds, and provided necessary support to guest speakers or presenters.
- Maintained accurate attendance records, contact information, and ensured data was organized and readily accessible for future reference.
- Co-ordinates with ambassadors' team of 30, maintained a constant communication by using online tools like MS Teams.
IELTS INSTRUCTOR
Ixora Academy
06.2018 - 01.2022
- Instructing students in reading, writing, listening, and speaking skills necessary for the IELTS exam. This involves helping students improve their English language proficiency through various exercises, practice tests, and teaching methods.
- Designing and implementing effective curricula, lesson plans, and teaching materials tailored to the IELTS exam structure and requirements.
- Offering personalized assistance and guidance to students who may require additional help in specific areas, tailoring teaching methods to suit individual learning styles and needs.
Education
Bachelor of Science -
BBK DAV College
Punjab04.2018
College Diploma -
Lambton College
Toronto, ON01.2024
Skills
Post-Secondary Student Services
Admissions & Registration Support
Pro-active Customer Support
Planning and Organization
Strong Interpersonal and Communication Skills
CRM & Salesforce
Adaptability in Fast-Paced Environments
Workload and Deadline Management
Microsoft Suite & Digital Communication Proficiency
Sound Judgement & Conflict Resolution
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Director of Admissions
CDI College
10.2024 - Current
Senior Admissions Advisor & Enrolment Specialist
A1-Global College
10.2023 - 10.2024
International Student Ambassador
Lambton College
08.2022 - 09.2023
Assistant Manager
Pizza Pizza Ltd
06.2022 - 10.2023
IELTS INSTRUCTOR
Ixora Academy
06.2018 - 01.2022
College Diploma -
Lambton College
Bachelor of Science -
BBK DAV College