Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kajal

Mohali,India

Summary

Successful Customer support with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

TaskUs
12.2022 - 02.2024
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Support Representative

Teleperformance
01.2022 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Chemistry

DAV Girls Collage
Yamunanagar
07.2021

Skills

  • Order Processing
  • Complaint Handling
  • Document and Records Management
  • Microsoft Office
  • Call Center Operations
  • Service standard compliance
  • Inbound Call Management
  • Problem Resolution

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Care Representative

TaskUs
12.2022 - 02.2024

Customer Support Representative

Teleperformance
01.2022 - 12.2022

Bachelor of Science - Chemistry

DAV Girls Collage

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Kajal