Kajal
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CASHIER/Customer Service Representative
LIQUID AND SOLIDS
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
BARTENDER/Server Shift Leader
SILK LOUNGE
03.2023 - 09.2023
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Customer Service Representative/Front Desk Agent
PIZZA PIZZA
01.2023 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
HOST/Room Service Server
M&M ESTATES
04.2021 - 07.2022
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Applied Science - Business Administration
Capilano University
North Vancouver, BC12.2025
Skills
- Guest Inquiries
- Cash Management
- Cleaning and Sanitizing
- Sales Expertise
- Time Management Skills
- Staff Training
- Customer Service Excellence
- Complex Problem-Solving
- Microsoft Office
- POS Systems Operations
- Customer Seating
- Restocking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to SHIFTLEADER after only 2 MONTHS for exceptional performance.
- Trained and mentored 2 employees.
- Completed manager training program.
- Resolved product issue through consumer testing.
Certification
SERVING IT RIGHT
FOOD SAFETY
COMPUTER OPERATIONS
SECURITY
Timeline
CASHIER/Customer Service Representative
LIQUID AND SOLIDS
10.2023 - Current
BARTENDER/Server Shift Leader
SILK LOUNGE
03.2023 - 09.2023
Customer Service Representative/Front Desk Agent
PIZZA PIZZA
01.2023 - 08.2023
HOST/Room Service Server
M&M ESTATES
04.2021 - 07.2022
Associate of Applied Science - Business Administration
Capilano University
SERVING IT RIGHT
FOOD SAFETY
COMPUTER OPERATIONS
SECURITY
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