Kaiya Catalano
San Jose ,CA
Summary
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Goose Creek Tennis Club
10.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Sales Associate
Anthropologie
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
The Habit
03.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
University of Mississippi
University, MS05-2025
High School Diploma -
Willow Glen High School
San Jose, CA06-2021
Skills
- Customer service
- Reservation management
- POS systems
- Microsoft office
Timeline
Front Desk Clerk
Goose Creek Tennis Club
10.2023 - Current
Sales Associate
Anthropologie
05.2021 - 08.2021
Cashier
The Habit
03.2019 - 07.2021
Bachelor of Science - Criminal Justice
University of Mississippi
High School Diploma -
Willow Glen High School
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