Kaivan Patel
Toronto
Summary
Motivated student completing Bachelor of Computer application degree, PGDM in project management and PGDM in Supply Chain And logistic Management. Supports team administrative, project coordination, design and programming needs. Fluent in English, Hindi and Gujarati.
Overview
6
6
years of professional experience
Work History
Supervisor
Daal Roti -(Famous Indian Cuisine)
07.2022 - Current
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Coached staff members to develop long-term career goals
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Customer Service Representative
RBC Royal Bank
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Project manager and website designer
Siddhi Construction
01.2018 - 01.2021
- Managed site handling, project management, and website design
- Handled IT-related tasks such as employee query resolution and content management
- Provided support to clients and co-workers with good communication skills
- Assisted with Microsoft applications
- Managed store maintenance, strategic planning, supply and storage of materials, construction site visits, and supervision.
ARE Infotech
11.2020 - 11.2020
- Hired as an IT support person
- Provided website and application support to customers
- Handled IT support desk
- Flexible with working hours.
Education
Ontario Graduate Certificate: Supply Chain Management -
Canadore College of Applied Arts And Technology
North Bay, ONOntario Graduate Certificate: Project Management -
Canadore College of Applied Arts And Technology
North Bay, ON12.2022
Bachelor of Computer Applications -
LJ Institute of EngineeringAnd Technology
10.2020
Skills
- Strong Excel and Microsoft Office skills
- Team management
- Relationship building
- Friendly, positive attitude
- Strong presentation skills
- Operations Management
- Appointment Scheduling
- Customer service
- Feedback
Additional Documents
- Have Driving license:- G
- Have US Visitor visa
Training Certificates
- Tally
- M.S: Office
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Service Representative
RBC Royal Bank
09.2023 - 12.2023
Supervisor
Daal Roti -(Famous Indian Cuisine)
07.2022 - Current
ARE Infotech
11.2020 - 11.2020
Project manager and website designer
Siddhi Construction
01.2018 - 01.2021
Ontario Graduate Certificate: Supply Chain Management -
Canadore College of Applied Arts And Technology
Ontario Graduate Certificate: Project Management -
Canadore College of Applied Arts And Technology
Bachelor of Computer Applications -
LJ Institute of EngineeringAnd Technology
Similar Profiles
ARWINDER SINGHARWINDER SINGH
Cook/Chef at Daal RotiCook/Chef at Daal Roti
KASHISH CHAUHANKASHISH CHAUHAN
Food Server Assistant at Daal RotiFood Server Assistant at Daal Roti
CHANCHAL ANANDCHANCHAL ANAND
Startup Founder at Daal/Chini The Grocery Shop (Pankhi)Startup Founder at Daal/Chini The Grocery Shop (Pankhi)