Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kaitlynn EA ANDERSON

Marina

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Swirler

Nico's Ice Cream
Monterey
03.2025 - Current
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed food safety standards and protocols.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Monitored stock levels and reported low supply situations.

Retail Sales Team Lead

Wal-Mart Supercenter
Marina
03.2024 - 03.2025
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Offered customers carry-out service at completion of transaction.
  • Processed refunds and exchanges according to company policy.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Maintained an organized work area to ensure efficient operations of the Money Center Cashier station.

Customer Service Representative/Amusement Ride Operator

Treasure Hunt: The Ride!
Monterey
05.2023 - 12.2023
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
  • Assisted with crowd control during peak periods of attendance.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Operated ride with attention to proper functioning and safety as guests get on and off ride.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
  • Sold tickets and collected additional fees from customers for special services.
  • Conducted daily inspections of ride equipment and machinery for potential safety hazards.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Trained new employees on the operation of each ride and its safety protocols.
  • Performed pre-ride inspections, including visual and auditory checks.
  • Enforced age and height restrictions for ride access, ensuring compliance with regulations.
  • Checked tickets for validity before allowing access to the attraction.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.

Retail Sales Merchandiser

Hennes & Mauritz
Monterey
03.2023 - 09.2023
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
  • Compared merchandise invoices to items actually received.
  • Organized items on shelves according to size, style, color, price.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customers' questions and provided information on store procedures or policies.

Customer Service Manager/Retail Keyholder

MoonScoops
Marina
05.2022 - 05.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Analyzed and reconciled discrepancies in cash balances.

Customer Service Cashier/Lead Barista

Starbucks
Marina
06.2021 - 07.2022
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.
  • Greeted customers and provided friendly customer service.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Memorized official and off-menu coffee and tea preparations.
  • Input orders into point of sale system and handled customer payments.

Customer Service Cashier

In-N-Out Burger
Seaside
05.2019 - 06.2021
  • Processed credit card transactions accurately and efficiently.
  • Prepared multiple orders at once for speedy service.
  • Packaged and bagged cooked food and prepared items.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers to take food orders and provide information about menus.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.

Education

High School Diploma -

Monterey High School
Monterey, CA
06-2021

Skills

  • Customer service
  • Cash handling
  • Problem solving
  • POS systems
  • Food safety compliance
  • Problem-solving
  • Google drive
  • Teamwork and collaboration
  • Critical thinking
  • Interpersonal communication
  • Food safety
  • Product rotation
  • Time management
  • Reliability and punctuality
  • Retail Sales Experience
  • Customer engagement
  • Adaptability
  • Fast-Learner
  • Key holder experience
  • Sales and upselling
  • Decision-making

Certification

  • Food Handlers Certificate

Languages

English
Full Professional

References

References available upon request.

Timeline

Swirler

Nico's Ice Cream
03.2025 - Current

Retail Sales Team Lead

Wal-Mart Supercenter
03.2024 - 03.2025

Customer Service Representative/Amusement Ride Operator

Treasure Hunt: The Ride!
05.2023 - 12.2023

Retail Sales Merchandiser

Hennes & Mauritz
03.2023 - 09.2023

Customer Service Manager/Retail Keyholder

MoonScoops
05.2022 - 05.2023

Customer Service Cashier/Lead Barista

Starbucks
06.2021 - 07.2022

Customer Service Cashier

In-N-Out Burger
05.2019 - 06.2021

High School Diploma -

Monterey High School

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Kaitlynn EA ANDERSON