Kaitlyn Nadine Valle
La Verne
Summary
Devoted Animal Care Technician with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Animal Care Technician
Inland Valley Humane Society
12.2022 - Current
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, and socialization opportunities.
- Provided humane handling of animals in accordance with established protocols.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained clean and orderly play yards, kennels and cages.
- Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
- Prepared food to meet needs of animals under care with appropriate meals.
- Conducted daily rounds to check the health status of each animal in assigned areas.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles.
- Maintained accurate records of animal health care and treatments.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications according to prescribed schedules and monitored response to treatment.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Monitored animals for signs of illness or injury and reported any changes to supervisor or veterinarian immediately.
Call Center Agent
RxRelief
02.2022 - 07.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Audited customer account information to identify issues and develop solutions.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Consulted with customers regarding needs and addressed concerns.
Community Service Officer
THE CITY OF ROSEMEAD
02.2020 - 02.2022
- Responds to non-emergency calls for service on civil and criminal misdemeanor incidents and animal services within scope of authority
- Patrol City to pick up stray, unregistered, and deceased animals; impounds and transports animals; and assist with quarantine assignments
- Patrols assigned areas to ensure compliance with existing parking ordinances and regulations.
- Investigates and processes parking complaints from the public and staff; issues citations for parking violations of the City's Municipal Code and California Vehicle Code
- Provides front desk coverage, including but not limited to answering phones, animal licensing, directing work orders and cashiering
- Responds to citizens' request, on the phone or in person, for assistance or information concerning policies, procedures and existing laws
- Contact the public in person and via telephone to take a variety of reports with no suspect description including, but not limited to, non-injury traffic collisions, fraud, theft, vandalism, burglary and auto theft
- Investigated reports of animal abuse and issued citations and warnings.
- Used investigative sources to gather information related to animal-related complaints and issues.
- Responded to calls pertaining to animal control issues in local communities.
- Restrained wild animals to prevent escape or capture for return to holding areas.
- Answered public inquiries, regarding animal control operations.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Maintained files of impoundments and dispositions of animals.
Pharmacy Technician
Golden Elite Pharmacy
08.2021 - 12.2021
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Secured drug supplies, closely following pharmacy procedures and monitoring access.
- Filled prescriptions in a timely manner.
- Packaged prescriptions
- Organized Inventory
Third Key Holder
CLAIRE'S
05.2017 - 11.2020
- Cash handling, open and closing the store, taking deposits to the bank.
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
- Minimized financial errors by carefully counting drawers at beginning and end of each shift.
- Boosted performance by overseeing efficient stock room operations and delegating tasks.
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services.
- Discussed promotions and special offers to customers to increase sales.
- Assisted with receiving, pricing and merchandising.
- Built attractive displays and merchandised products.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Maintained store and maintained appearance.
Sales Associate
TOYS R US, ALHAMBRA
06.2018 - 08.2018
- Replenished merchandise, processed known loss, processed damages, recover my section, processed shipment.
- Helped customers navigate store, complete sales, and process returns.
- Built attractive displays and merchandised products.
Third Key Holder
Icing
07.2017 - 12.2017
- Open and close the store, depositing closing deposit to the bank, opening and closing the registers, cash handling, replenishing the store when the merchandise was low, manager when manager was off duty, cashier, processed store shipments
- Minimized financial errors by carefully counting drawers at beginning and end of each shift.
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
- Helped customers navigate store, complete sales, and process returns.
- Assisted with receiving, pricing and merchandising.
- Assisted customers with sales and service needs.
- Signed for incoming shipments in manager's absence.
- Operated cash register.
- Built attractive displays and merchandised products.
Education
Pharmacy Technician -
American Career College
Los Angeles, CA01.2022
High School Diploma -
Alhambra High School
Alhambra, CA05.2016
Skills
- Customer Communications
- Store Opening and Closing
- Cash Handling and Reconciliation
- System Documentation
- Call Center Operations
- Issue and Complaint Resolution
- Order and Refund Processing
- Calm and Professional Under Pressure
- Call Documentation
- De-escalation Techniques
- Customer Data Confidentiality
- Data Entry
- CRM Software
- Payment Processing
- Animal Behavior Management Techniques
- Domestic Animal Capturing
Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Animal Care Technician
Inland Valley Humane Society
12.2022 - Current
Call Center Agent
RxRelief
02.2022 - 07.2022
Pharmacy Technician
Golden Elite Pharmacy
08.2021 - 12.2021
Community Service Officer
THE CITY OF ROSEMEAD
02.2020 - 02.2022
Sales Associate
TOYS R US, ALHAMBRA
06.2018 - 08.2018
Third Key Holder
Icing
07.2017 - 12.2017
Third Key Holder
CLAIRE'S
05.2017 - 11.2020
Pharmacy Technician -
American Career College
High School Diploma -
Alhambra High School
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