Kaitlynn MacLean

Crafted high-quality espresso beverages, ensuring consistent taste and presentation.
Provided exceptional customer service, enhancing overall guest experience and satisfaction.
Maintained cleanliness of workstations and adherence to health regulations consistently.

Optimized drive-thru operations to ensure exceptional service speed and customer engagement.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

• CPR and life-saving skills first aid skills. Trained in rescuing, active searching and listening, endurance, etc. Learned awareness of my area, patience, and charisma from teaching kids to swim.

• Prepared and served high-quality yogurt creations while adhering to food safety standards.
• Assisted in maintaining cleanliness and organization of workstations and dining areas.
• Trained new staff on operational procedures and best practices for food preparation.
• Managed inventory levels, ensuring timely restocking of supplies and ingredients.
• Monitored equipment functionality, performing routine maintenance to ensure optimal performance.
• Resolved customer inquiries and complaints tactfully, enhancing overall satisfaction with services provided.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

• Delivered excellent service in a fast-paced café, resolving customer concerns quickly and professionally. Maintained a clean, safe workspace and managed inventory to support smooth operations. Expertly operated, cleaned, and calibrated espresso machines, grinders, and brewing equipment for consistent quality. Multitasked effectively, communicated clearly, and solved problems under pressure. Trained new staff, prepared high-quality specialty drinks, and assisted customers with beverage and food choices.