Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn M Felicitas-Gopez

Calgary,AB

Summary

Entry-level professional with strong communication skills and a proven work ethic. Experienced in providing exceptional customer service and supporting administrative functions. Knowledgeable in medical standards, compliance requirements, and operational procedures. Proficient in inventory management and enhancing inner-office operations.

Overview

3
3
years of professional experience

Work History

Medical Office Assistant

Eminent Wellness Clinic
08.2024 - Current
  • Greeting patients, signing patients in and out, taking payment, answering phone calls, and buzzing patients in.
  • Successfully submitted the motor vehicle accident (MVA) to the insurance with no complications. Ensured that the patient and insurance company are updated about important forms and reports, such as the AB-Form or Protocol Forms.
  • Successfully submitted the patient's direct insurance, or billed the patient for the services.
  • Create new profiles for new patients, and schedule appointments for new or existing patients.

Medical Office Assistant

Nova Naturopathic Integrative Clinic
04.2024 - Current
  • Complete daily tasks for opening and closing duties on time, and putting away inventory, such as supplements, IV supplies, injectables, etc.
  • Greeting patients, signing patients in and out, taking payments, and answering phone calls.
  • Successfully submitted the patient's direct insurance, or billed the patient for the services.
  • Create new profiles for new patients, and schedule appointments for new or existing patients.

Hostess/Server

The Bank and Baron PUB, TMAC
11.2022 - 03.2025
  • ProServe Liquor Certificate (valid until June 30, 2028)
  • Greeted and seated approximately 300 guests per shift.
  • Checking on servers, providing help when needed, and communicating any concerns.
  • Coat check is organized, numbered properly, and no items have been lost during Buyout Events.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed up to six tables at a time, all while keeping exceptional customer service.
  • Maintained a clean and organized work area, server station, and section that were cohesive with the restaurant's standards and expectations.
  • Successfully rang in food and drink orders through the POS, and communicated with bartenders or kitchen staff if there were any special instructions or important attention, such as allergies or dietary restrictions.

Retail Stock Associate

Urban Planet Sunridge Mall, YM Inc.
08.2023 - 08.2024
  • Successfully tagged and hung approximately 1,700 units during 7- to 8-hour shifts. Aim to finish 250 units per hour.
  • I sent the daily stock count email to the District Manager on time, with no issues.
  • I have maintained an organized and clean backroom.
  • Managed the backroom to ensure that we reach our goal.

Retail Sales Associate (Head Cashier)

Sirens Sunridge Mall, YM Inc.
04.2022 - 12.2022
  • Successfully trained new employees on the cash register and on the sales floor, and received positive feedback from the Management Team.
  • All retail tasks, such as stock, drags, cashier/till work, organization, customer interaction/communication, and customer service, were managed and maintained.
  • I greeted and presented customers with current offers and promotions while keeping a friendly relationship.

Education

Business Administration - Human Resource Management

Southern Alberta Institute of Technology
Calgary, AB
04.2024

Saint Mary's High School
Calgary, AB
06.2022

Skills

  • Time management
  • Teamwork and collaboration
  • Microsoft Office proficiency
  • Customer service
  • Problem solving
  • Public speaking
  • Continuous learning
  • Active listening
  • Verbal and written communication
  • Organizational skills

Timeline

Medical Office Assistant

Eminent Wellness Clinic
08.2024 - Current

Medical Office Assistant

Nova Naturopathic Integrative Clinic
04.2024 - Current

Retail Stock Associate

Urban Planet Sunridge Mall, YM Inc.
08.2023 - 08.2024

Hostess/Server

The Bank and Baron PUB, TMAC
11.2022 - 03.2025

Retail Sales Associate (Head Cashier)

Sirens Sunridge Mall, YM Inc.
04.2022 - 12.2022

Business Administration - Human Resource Management

Southern Alberta Institute of Technology

Saint Mary's High School

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Kaitlyn M Felicitas-Gopez