Kaitlyn Yeo
Calgary
Summary
First-year Biology student at Mount Royal University with a passion for customer service. Strong background in hospitality, and service industries. Skilled in providing excellent customer service and maintaining a well-organized and welcoming environment. Adept at engaging with regular customers, learning their preferences, and ensuring a personalized experience. Experienced with managing early shift operations and team coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Opening Shift Leader
Sweet Rice
04.2025 - Current
- Supervised opening shift operations to ensure efficient workflows and adherence to company standards
- Worked with partner wholesale companies and arranged transportation of products daily
- Trained and mentored new team members on operational procedures and customer service excellence
- Monitored compliance with health and safety regulations throughout shifts
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty
Co-leader of Customer Service
Sweet Rice
09.2024 - Current
- Co-lead and trained a team in providing exceptional customer service in a fast-paced environment
- Take orders directly from customers and resolved complaints professionally
- Maintain a calm demeanor during rush hours, ensuring smooth operation and customer satisfaction
- Serve food and baked goods to customers, and engage with them on a relatable level by interacting with regulars and creating lifetime customers
- Developed training programs to improve staff performance and standardized procedures for FOH operations
Baking Assistant
Sweet Rice
11.2021 - Current
- Decorated donuts, prepared glazes and fillings, and helped with frying, ensuring a high standard of quality
- Assisted with packaging pre-orders and preparing orders for online delivery services
- Supported the preparation of customer orders and ensured all products met quality standards
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components
- Maintained a clean and safe work environment by adhering to guidelines and safety procedures.
- Worked with fryers and stove tops to prepare savory food items
- Took orders, prepared beverages, and assisted with food preparation
Coaching Assistant
Calgary Blizzards Soccer Club
05.2021 - 09.2024
- Developed and delivered effective and engaging coaching sessions to improve performance
- Offered constructive feedback to kids to help them reach goals
- Assisted head coach in developing training plans for various teams
- Volunteered time to help assist practice sessions and games
Files Assistant
Carecana
09.2023 - 12.2023
- Collaborated with team members to maintain an up-to-date filing system, ensuring easy access to relevant documents.
- Consolidated duplicate files, freeing up valuable office space and reducing clutter within the workplace.
- Worked on a strict need-based timeline
Coaching Assistant
Calgary Rangers Soccer Club
04.2017 - 05.2020
- Mentored younger, less experienced athletes by providing guidance, encouragement, and advice on navigating challenges in competitive sports
- Promoted good sportsmanship with on and off the field
- Developed and implemented training drills to improve team cohesiveness and performance
Education
Bachelor of Science - Biology
Mount Royal University
Calgary, AB04-2028
High School Diploma -
Ernest Manning High School
Calgary, AB05-2024
Skills
- Customer service and complaint resolution
- Time management and ability to work under pressure
- High attention to detail and quality control
- Teamwork and collaboration
- Customer focus
- Multitasking in fast-paced environments
Languages
English
Native or Bilingual
Certification
- Food Handling and Safety Certification
- Workplace Conflict Resolution Training
- PROSERVE Certification
Timeline
Opening Shift Leader
Sweet Rice
04.2025 - Current
Co-leader of Customer Service
Sweet Rice
09.2024 - Current
Files Assistant
Carecana
09.2023 - 12.2023
Baking Assistant
Sweet Rice
11.2021 - Current
Coaching Assistant
Calgary Blizzards Soccer Club
05.2021 - 09.2024
Coaching Assistant
Calgary Rangers Soccer Club
04.2017 - 05.2020
High School Diploma -
Ernest Manning High School
Bachelor of Science - Biology
Mount Royal University
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Extracurricular Activities And Interests
- Outdoor exploration, fitness, and recreational sports
- Passion for customer service and community engagement