Kaitlyn Yeo
Calgary
Summary
First-year Biology student at Mount Royal University (MRU) with a strong work ethic and a passion for customer service. Experienced in fast-paced environments, handling customer interactions, preparing food and beverages, and maintaining high-quality standards. I am seeking an opportunity at Starbucks to apply my skills in teamwork, multitasking, and providing exceptional customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Co-leader of Customer Service
Sweet Rice
09.2024 - Current
- Co-lead and train a team in providing exceptional customer service in a fast-paced environment
- Take orders directly from customers and resolved complaints professionally
- Maintain a calm demeanor during rush hours, ensuring smooth operation and customer satisfaction
- Reduced employee turnover through fostering a positive work environment and addressing individual concerns .
Baking Assistant
Sweet Rice
11.2021 - Current
- Decorated donuts, prepared glazes and fillings, and helped with frying, ensuring a high standard of quality
- Assisted with packaging pre-orders and preparing orders for online delivery services
- Supported the preparation of customer orders and ensured all products met quality standards
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
Coaching Assistant
Calgary Blizzards Soccer Club
05.2021 - 09.2024
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to kids to help them reach goals.
- Assisted head coach in developing comprehensive training plans for various teams.
Files Assistant
Carecana
09.2023 - 12.2023
- Collaborated with team members to maintain an up-to-date filing system, ensuring easy access to relevant documents.
- Consolidated duplicate files, freeing up valuable office space and reducing clutter within the workplace.
- Worked on a strict need-based timeline
Coaching Assistant
Calgary Rangers Soccer Club
04.2017 - 05.2020
- Mentored younger, less experienced athletes by providing guidance, encouragement, and advice on navigating challenges in competitive sports.
- Promoted good sportsmanship with on and off the field.
- Developed and implemented training drills to improve team cohesiveness and performance.
Education
Bachelor of Science - Biology
Mount Royal University
Calgary, AB04-2028
High School Diploma -
Ernest Manning High School
Calgary, AB05-2024
Skills
- Customer service and complaint resolution
Certification
- Food Handling and Safety Certification (if applicable)
- Workplace Conflict Resolution Training
- First Aid & CPR Certification (if applicable)
Extracurricular Activities And Interests
- Baking and experimenting with new recipes
- Outdoor exploration and fitness
- Passion for customer service and community engagement
Languages
English
Native or Bilingual
Timeline
Co-leader of Customer Service
Sweet Rice
09.2024 - Current
Files Assistant
Carecana
09.2023 - 12.2023
Baking Assistant
Sweet Rice
11.2021 - Current
Coaching Assistant
Calgary Blizzards Soccer Club
05.2021 - 09.2024
Coaching Assistant
Calgary Rangers Soccer Club
04.2017 - 05.2020
Bachelor of Science - Biology
Mount Royal University
High School Diploma -
Ernest Manning High School
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