Kaitlyn Wiley
Santa Cruz,CA
Summary
Motivating manager and diligent problem-solver with talents for team building and leading. Uses proficient decision-making skills and sound judgment to positively impact company success. Dedicated to train, monitor, and build morale in order to enhance employee engagement. Eager and quick learner with a natural ability to multitask, even under pressure. Provides empathy, a positive attitude, and patience which is vital in all fields of work. Years of experience working with various computer software such as Google, Microsoft, Powerpoint, Greenbits, LeafLogics, Dutchie, PULSE, etc.
Overview
8
8
years of professional experience
Work History
Manager
KindPeoples
2021.10 - Current
- Manage team of employees to maintain smooth-running operations.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Balance safe, prepare tills, and prepare register bags for next sales date.
- Provide consultations and assist customers.
Consultant
KindPeoples
2020.08 - 2021.10
- Delivered outstanding service/consultation to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Sales Associate
Men's Wear-house
2019.12 - 2020.03
- Helped out around the store, received extensive training in rentals and formal-wear
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built suits, measured customers, provided excellent and personal customer service
Consultant
The Kushery
2019.03 - 2019.12
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Stocked, performed basic cleaning, and provided excellent customer service.
Assistant Manager
Domino's Pizza
2016.10 - 2019.03
- Ran shifts, responsible for inventory/ordering product, assisted the GM on daily tasks, worked the food production line, assisted customers with orders and complaints, worked the PULSE computer system, placed food orders, etc.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Nanny
Spilt Milk Nannies
2016.04 - 2016.07
- Performed nanny duties such as being the sole guardian, basic household duties, etc.
- Prepared meals and snacks for children based on dietary guidelines.
In-Home Caregiver
Ambitions Of Washington
2015.10 - 2016.04
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Out of Work
COVID-19
2020.03 - 2020.08
- Laid off due to COVID-19
Delivery Driver
Domino's Pizza
2016.10 - 2018.05
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered phones, took orders, and worked as a customer service representative.
- Cleaned inside the store, prepped food, worked ovens
Education
High School Diploma -
Del Mar High School
San Jose, CA06.2015
Skills
- Leadership Experience
- Safety Oversight
- Financial Management
- Communication
- Attention to Detail
- Behavior Management Techniques
- Adaptability
- Customer Service
Freedom House Internship
Currently enrolled in an Internship that will prepare us for missions trips. Interns help the operations on the ground run more smoothly, ultimately helping Freedom House continue its vision of bringing life transformation to every man, woman, and child. During the internship, interns will grow spiritually and develop as leaders, all while having fun!
Timeline
Manager
KindPeoples
2021.10 - Current
Consultant
KindPeoples
2020.08 - 2021.10
Out of Work
COVID-19
2020.03 - 2020.08
Sales Associate
Men's Wear-house
2019.12 - 2020.03
Consultant
The Kushery
2019.03 - 2019.12
Assistant Manager
Domino's Pizza
2016.10 - 2019.03
Delivery Driver
Domino's Pizza
2016.10 - 2018.05
Nanny
Spilt Milk Nannies
2016.04 - 2016.07
In-Home Caregiver
Ambitions Of Washington
2015.10 - 2016.04
High School Diploma -
Del Mar High School