Summary
Overview
Work History
Education
Skills
Freedom House Internship
Timeline
Generic

Kaitlyn Wiley

Santa Cruz,CA

Summary

Motivating manager and diligent problem-solver with talents for team building and leading. Uses proficient decision-making skills and sound judgment to positively impact company success. Dedicated to train, monitor, and build morale in order to enhance employee engagement. Eager and quick learner with a natural ability to multitask, even under pressure. Provides empathy, a positive attitude, and patience which is vital in all fields of work. Years of experience working with various computer software such as Google, Microsoft, Powerpoint, Greenbits, LeafLogics, Dutchie, PULSE, etc.

Overview

8
8
years of professional experience

Work History

Manager

KindPeoples
10.2021 - Current
  • Manage team of employees to maintain smooth-running operations.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Balance safe, prepare tills, and prepare register bags for next sales date.
  • Provide consultations and assist customers.

Consultant

KindPeoples
08.2020 - 10.2021
  • Delivered outstanding service/consultation to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Sales Associate

Men's Wear-house
12.2019 - 03.2020
  • Helped out around the store, received extensive training in rentals and formal-wear
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built suits, measured customers, provided excellent and personal customer service


Consultant

The Kushery
03.2019 - 12.2019
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Stocked, performed basic cleaning, and provided excellent customer service.

Assistant Manager

Domino's Pizza
10.2016 - 03.2019
  • Ran shifts, responsible for inventory/ordering product, assisted the GM on daily tasks, worked the food production line, assisted customers with orders and complaints, worked the PULSE computer system, placed food orders, etc.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Nanny

Spilt Milk Nannies
04.2016 - 07.2016
  • Performed nanny duties such as being the sole guardian, basic household duties, etc.
  • Prepared meals and snacks for children based on dietary guidelines.

In-Home Caregiver

Ambitions Of Washington
10.2015 - 04.2016
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Out of Work

COVID-19
03.2020 - 08.2020
  • Laid off due to COVID-19

Delivery Driver

Domino's Pizza
10.2016 - 05.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Answered phones, took orders, and worked as a customer service representative.
  • Cleaned inside the store, prepped food, worked ovens

Education

High School Diploma -

Del Mar High School
San Jose, CA
06.2015

Skills

  • Leadership Experience
  • Safety Oversight
  • Financial Management
  • Communication
  • Attention to Detail
  • Behavior Management Techniques
  • Adaptability
  • Customer Service

Freedom House Internship

Currently enrolled in an Internship that will prepare us for missions trips. Interns help the operations on the ground run more smoothly, ultimately helping Freedom House continue its vision of bringing life transformation to every man, woman, and child. During the internship, interns will grow spiritually and develop as leaders, all while having fun!

Timeline

Manager

KindPeoples
10.2021 - Current

Consultant

KindPeoples
08.2020 - 10.2021

Out of Work

COVID-19
03.2020 - 08.2020

Sales Associate

Men's Wear-house
12.2019 - 03.2020

Consultant

The Kushery
03.2019 - 12.2019

Assistant Manager

Domino's Pizza
10.2016 - 03.2019

Delivery Driver

Domino's Pizza
10.2016 - 05.2018

Nanny

Spilt Milk Nannies
04.2016 - 07.2016

In-Home Caregiver

Ambitions Of Washington
10.2015 - 04.2016

High School Diploma -

Del Mar High School

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