Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlyn Wells

Cornwall

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Philo’s Greek Cuisine
04.2015 - Current
  • Skilled in delivering exceptional customer service over the phone, effectively handling inquiries, resolving issues, and providing accurate information to ensure a positive customer experience.
  • Established team priorities and monitored performance.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Trained workers in service policies, safety requirements and specifics of activities.

Education

Certificate - Business Administration – Accounting

St. Lawrence College
Cornwall, ON
05-2024

Diploma - Specialist High Skills Major in Business

St. Joseph’s CSS
Cornwall, ON
01.2018

Skills

  • Personable and enaging
  • Strong leadership skills
  • Proficient in Simply Accounting and Sage 50
  • Complaint resolution
  • Scheduling
  • Microsoft office expertise
  • Information security
  • Problem-solving
  • Adaptive team player
  • Data entry
  • Professional telephone demeanor

Languages

English
Full Professional
French
Limited Working

Timeline

Assistant Manager

Philo’s Greek Cuisine
04.2015 - Current

Diploma - Specialist High Skills Major in Business

St. Joseph’s CSS

Certificate - Business Administration – Accounting

St. Lawrence College

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Kaitlyn Wells