Kaitlyn Warner
Renfrew,ON
Summary
An organized and motivated individual with strong time management and organizational skills, seeking entry-level opportunities to contribute to team success. Eager to apply undergraduate achievements and learn from experienced professionals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Pakenham Highlands Golf Club
Pakenham, Ontario
04.2024 - Current
- Promoted a positive work environment by encouraging collaboration among team members.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Assisted with training new staff members on proper customer service techniques.
Food and Beverage Manager
Dragonfly Golf Links
Renfrew, Ontario
09.2021 - 10.2023
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Organized special events, such as banquets, receptions, and other social functions, to ensure successful execution of services.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, training, inventory control, cost management, menu planning and customer service.
Sales Associate
Scott's Shoe Store
Renfrew, Ontario
02.2021 - 09.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Server
Dragonfly Golf Links
Renfrew, Ontario
04.2021 - 09.2021
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Bachelor of Physical And Health Education, Kinesiology - Cum Laude (Honours)
Laurentian University
Greater Sudbury, ON06-2024
Skills
- Eager and Willing to Learn
- Quick Learner
- Attention to Detail
- Guest Relations
- Prioritization and Organization
- Dedicated and Driven
- Strong Work Ethic
- Ability to Work Independently and Collaboratively
Certification
- Obtained Level B1 (Intermediate) Diplôme d’Etudes en Langue Française (DELF)
- Smart Serve
- Standard First Aid - CPR C - AEC Blended
- Concussion Awareness Training (CATT)
- Integrated Accessibility Standards Regulations Training (AODA)
- Health and Safety Awareness Training (Supervisor and Employee Levels)
- Making Ethical Decisions (MED) Evaluation for Coaches Training
- National Coaching Certification Program (NCCP) Multi-Sport Coach: Safe Sport Training
- National Coaching Certification Program (NCCP) Making Head Way in Soccer Training for Coaches
- National Coaching Certification Program (NCCP) Anti-Racism in Sport Training
- National Coaching Certification Program (NCCP) Mental Health in Sport Training
- National Coaching Certification Program (NCCP) Creating a Positive Sport Environment Training
Affiliations
- Volunteer Coach for Renfrew Minor Soccer Club (2020-2024)
- Promoted to Renfrew Minor Soccer Club's Context Expert (2023)
- Varsity Athlete for Laurentian University's Women's Soccer Team (2021-2022)
Accomplishments
- Author of Renfrew Minor Soccer's Developmental Training Program for Volunteer Coaches, a seven-chapter textbook outlining Coaching Basics, Characteristics and Expectations per Age Division, Laws and Regulations, Training Techniques, Athlete Mental Health, Team Management Ideas, Soccer Techniques, and so on. Distributed April 2023.
- Laurentian University Academic Excellence Scholarship: "Recognition of outstanding scholastic achievement."
- Renfrew Victoria Hospital Foundation “Youth in Philanthropy” Bursary: “Presented to a student who has demonstrated outstanding community leadership and aims to promote youth development and empowerment through philanthropic experiences, within Renfrew County.”
- Renfrew Collegiate Centennial Scholarship: "Student chosen must have attended RCI for minimum four years, received 80% or higher in their best six university entrance credits, have the highest accumulated point total in all 4 areas of the activity system (academics, clubs, athletics, and student government), and continuing their education at a post-secondary institution.”
- OPP Youth Foundation Bursary: "Aid with post-secondary finances. Students are chosen based on promising academic ability."
References
Chris Needham
General Manager, Pakenham Highlands Golf Club
613-985-6141
Kelsey Broome
Operations Manager, Dragonfly Golf Links
1-613-406-8677
Nathan Scott
Owner, Scott's Shoe Store
613-717-2671
Timeline
Front of House Manager
Pakenham Highlands Golf Club
04.2024 - Current
Food and Beverage Manager
Dragonfly Golf Links
09.2021 - 10.2023
Server
Dragonfly Golf Links
04.2021 - 09.2021
Sales Associate
Scott's Shoe Store
02.2021 - 09.2023
Bachelor of Physical And Health Education, Kinesiology - Cum Laude (Honours)
Laurentian University
- Obtained Level B1 (Intermediate) Diplôme d’Etudes en Langue Française (DELF)
- Smart Serve
- Standard First Aid - CPR C - AEC Blended
- Concussion Awareness Training (CATT)
- Integrated Accessibility Standards Regulations Training (AODA)
- Health and Safety Awareness Training (Supervisor and Employee Levels)
- Making Ethical Decisions (MED) Evaluation for Coaches Training
- National Coaching Certification Program (NCCP) Multi-Sport Coach: Safe Sport Training
- National Coaching Certification Program (NCCP) Making Head Way in Soccer Training for Coaches
- National Coaching Certification Program (NCCP) Anti-Racism in Sport Training
- National Coaching Certification Program (NCCP) Mental Health in Sport Training
- National Coaching Certification Program (NCCP) Creating a Positive Sport Environment Training
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