Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
RegisteredNurse

KAITLYN THOMPSON

Cobourg,ON

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
10.2020 - Current
  • Trained new employees on company policies, procedures and work ethics
  • Supervisor at 16 years old
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Oversaw the training of new employees on job responsibilities and expectations
  • Ensured that safety protocols were followed at all times by all staff members
  • Communicated employee, customer and workplace needs to managers
  • Inspected work environment for health and safety hazards and reported findings to manager
  • Answered customer questions and made product recommendations according to needs
  • Monitored workflow processes to ensure accuracy and timeliness of deliverables
  • Initiated creative solutions to resolve customer complaints and issues
  • Coordinated employee schedules according to availability and approved shift changes
  • Notified employees of policy and procedure changes to promote overall compliance.

Education

Bachelor of Science (B.S.) in Nursing Candidate -

Ontario Tech University
Oshawa
04.2027

High School Diploma -

Cobourg Collegiate Institute
Cobourg, ON
06.2023

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Employee Motivation
  • Excellent customer service
  • Trusting
  • Industrial hygiene and organization of product
  • Process Improvement
  • Business Development
  • Upselling
  • Sales
  • Uplifting attitude

Certification

  • 2X N95 Mask Fit Tests
  • All Immunizations Up To Date
  • Standard First Aid CPR/AED Level C Exp 2026-06-19
  • Basic Life Support CPR (HCP) Exp 2024-10-26
  • All Health and Safety Done Many Times

Volunteer Experience

Retail Sales Associate, Mission Thrift Store, Cobourg, ON, 07/2019, 08/2019, Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude., Greeted customers and engaged in conversation to assess needs., Provided friendly and knowledgeable assistance to customers on the sales floor., Developed strong interpersonal skills to effectively communicate with customers and coworkers.

References

References available upon request

Timeline

Supervisor

Tim Hortons
10.2020 - Current

Bachelor of Science (B.S.) in Nursing Candidate -

Ontario Tech University

High School Diploma -

Cobourg Collegiate Institute

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KAITLYN THOMPSON