Kaitlyn Stang
Sherwood Park,Canada
Summary
Motivated and hardworking individual with talent for coordinating exceptional customer experiences. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Aims to promote a positive and engaging atmosphere. Highly organized, outgoing, detail oriented and thrives in fast-paced, intense environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative I - Box Office
Strathcona County - Festival Place
Sherwood Park, Alberta
11.2024 - Current
- Greeted customers and provided information regarding ticketing services.
- Prepared daily reports on box office activities.
- Maintained an accurate record of all transactions, including receipts, refunds, and exchanges.
- Performed data entry tasks such as entering customer information into databases.
- Managed the phone line and email inbox, promptly responding to incoming calls and messages.
Facility Monitor (Front of House)
Strathcona County - Festival Place
Sherwood Park, Alberta
10.2023 - Current
- Responded quickly and appropriately to emergencies, such as medical incidents and fire alarms.
- Recorded detailed reports of daily activity logs, including any incidents during shift hours.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Served guests with an enthusiastic, helpful demeanour to promote positive, memorable experiences.
- Event set-up and tear-down.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns; briefing them on any necessary information before the start of their shift.
- Facilitated conflict resolution among volunteers and patrons to maintain a positive and productive environment.
Artistic Director
Going Dark Theatre Company
Sherwood Park, Alberta
03.2023 - Current
- Oversaw all aspects of the production process.
- Directed rehearsals and provided feedback to actors and other members of the creative team.
- Reviewed and approved the designs developed by the creative team.
- Built a reliable support team and managed scheduling and correspondence between all teams.
- Oversaw financial operations: maintaining detailed records of the budget, expenses, and revenue; as well as completing and submitting grant applications.
- Designed and launched a company website using third-party applications.
Food and Beverage Server
Branches Fresh Food Experience
Sherwood Park, Alberta
02.2021 - 07.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Executed safe liquor service per AGLC regulations while maintaining a fun and welcoming atmosphere for people to socialize.
Soccer Referee
Alberta Soccer Association
Edmonton, Alberta
04.2014 - 09.2022
- Monitored player safety and enforced disciplinary actions for rule violations.
- Attended referee clinics for continuing education opportunities.
- Navigated difficult situations with direct communication and explanation of game rules.
- Inspected and approved game equipment and player gear to meet safety standards.
- Participated in frequent meetings and training sessions to stay up to date on league requirements.
- Maintained clear, effective communication.
Front Store Supervisor
Shoppers Drug Mart
Sherwood Park, Alberta
06.2021 - 04.2022
- Delivered consistent training and close mentoring support to front-end employees in operations and customer service strategies.
- Handled customer inquiries, complaints, returns, refunds and exchanges.
- Managed closing procedures by reconciling sales records and cash transactions with POS.
Customer Service Representative
Shoppers Drug Mart
Sherwood Park, Alberta
11.2020 - 04.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Arts (Drama)/Bachelor of Education (Secondary) -
University of Alberta
Edmonton04-2026
Intermediate First Aid Level C With CPR/AED -
St. John Ambulance
Edmonton, AB01-2024
ProServe Liquor Staff Training -
Alberta Gaming, Liquor, And Cannabis
Edmonton, AB08-2020
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06-2020
Skills
- Product sales
- Conflict resolution
- Recordkeeping strengths
- High-energy attitude
- Organization
- Attention to detail
Timeline
Customer Service Representative I - Box Office
Strathcona County - Festival Place
11.2024 - Current
Facility Monitor (Front of House)
Strathcona County - Festival Place
10.2023 - Current
Artistic Director
Going Dark Theatre Company
03.2023 - Current
Front Store Supervisor
Shoppers Drug Mart
06.2021 - 04.2022
Food and Beverage Server
Branches Fresh Food Experience
02.2021 - 07.2023
Customer Service Representative
Shoppers Drug Mart
11.2020 - 04.2022
Soccer Referee
Alberta Soccer Association
04.2014 - 09.2022
Bachelor of Arts (Drama)/Bachelor of Education (Secondary) -
University of Alberta
Intermediate First Aid Level C With CPR/AED -
St. John Ambulance
ProServe Liquor Staff Training -
Alberta Gaming, Liquor, And Cannabis
High School Diploma -
Salisbury Composite High School
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