Overview
Work History
Education
Skills
Timeline
Generic
Kaitlyn Medina

Kaitlyn Medina

Orange County,CA

Overview

9
9
years of professional experience

Work History

Retail/E-commerce Coordinator

Golden Hippo
12.2023 - Current
  • Manage product shipments, overseeing the entire process from the Golden Bolt to Amazon
  • Continuously monitor for any discrepancies and collaborate with the Amazon and warehouse teams to identify and resolve any issues that may arise
  • Monitor and review customer feedback, inquiries, and reviews
  • Generate and submit daily and monthly sales and advertising metrics to the accounting department
  • Keep a vigilant eye on the performance of advertising campaigns and provide weekly reports detailing their progress
  • Maintain detailed records of product inventory levels, weeks on hand, and restock lead times
  • Create and modify product listings on Amazon
  • Continuously monitor new competitor products and resellers in the market

Customer Service Specialists (Amazon)

Ruggable
09.2021 - 11.2023
  • Daily messaging with customers, resolving order issues and product questions, tracking, and order updates within Amazon
  • Making replacement orders on FBM (Fulfilled by Merchant) on Shopify or FBA (Fulfilled by Amazon)
  • Creating MCF (Multi-Channel Fulfillment) replacement orders
  • Modify pricing or discounts
  • Updating returns and issuing refunds in Amazon Seller Central
  • Managing Amazon feedback and customer reviews
  • Monitoring inventory reports

Senior Customer Experience Associate

Ruggable
07.2020 - 09.2021
  • Manage and train oncoming Customer Service Representative
  • Helping customer service team with emails and calls when needed
  • Helping customers place orders and upselling to help increase our sales and to hit monthly target goals
  • Educating customers on our products and how to put together the rug system
  • Knowing detailed product knowledge, selling policies, and promotions
  • Updating addresses and shipments for our International orders
  • Scheduling call tags with FedEx
  • In charge of chargebacks and submitting if they are approved or denied
  • Canceling high-risk orders
  • Updating address and P.O Box
  • Assisting with website QA

Visual Merchandiser

Target
09.2019 - 04.2020
  • Receiving weekly visual merchandiser guides (VMG) and setting kids, women's, men's, accessories, and home departments
  • Managing workloads and projects independently
  • Having communication with corporate on new partnerships and collaboration projects
  • Partnering with the store leaders to plan, support, and validate the execution of all VMG sets in the store
  • Submitting weekly pictures of updated department floors and layouts to corporate
  • Building new shelves, racks, and tables and changing mannequins as directed by the visual merchandising map
  • Educating and teaching the style team on the weekly changes to the different departments

Amazon E-Commerce Specialist

PJ. Salvage
08.2018 - 07.2019
  • Inputting new collections each season into Vendor Central for Amazon along with POs and invoices on a daily matter
  • Answered messages, emails, and phone calls related to assigned accounts including Amazon, Marshals, Ross, and ShopBop
  • Answered customer complaints and inquiries related to online websites, products, services, returns, and account-related questions
  • Go to trade shows showcasing clothing line to potential customers and filling out PO
  • Monitored and analyzed advertising campaigns to ensure targeted traffic to the online store, while increasing product visibility and revenue
  • Responded to social media messages, posts and comments

Lease Department Area Manager

Trina Turk/Bloomingdales
04.2016 - 07.2018
  • Effectively trained sales staff by establishing and maintaining professional sales standards & sales techniques
  • Top seller in our leasing department
  • Processed payroll, maintained schedules, and ensured employees adhered to all policies and procedures
  • Ensured timely processing of new receipts, damaged items, product testers, department transfers, and returns to vendors
  • Led and executed merchandising needs by ensuring proper re-stocking of the floor, assisting with floor moves and updating signage per store promotions
  • Participated in product knowledge seminars while partnering with product vendors for new collection deliveries
  • Participated in a weekly meeting with the Director of Retail, Operations Manager, and Account Executive team regarding sales and all aspects of business

Education

Associate Degree - Product Development

Fashion Institute of Design And Merchandising
Los Angeles, CA

Skills

  • Microsoft Suite
  • Excel
  • Word
  • Outlook
  • PowerPoint
  • POS Systems
  • MOVEX
  • Spree Commerce
  • SAP
  • Shopify
  • Vendor Central
  • YotPo
  • BBBcom
  • Trustpilot
  • Loop Return Admin
  • Looker
  • Zendesk
  • Amazon Vendor Central
  • Amazon Seller Central

Timeline

Retail/E-commerce Coordinator

Golden Hippo
12.2023 - Current

Customer Service Specialists (Amazon)

Ruggable
09.2021 - 11.2023

Senior Customer Experience Associate

Ruggable
07.2020 - 09.2021

Visual Merchandiser

Target
09.2019 - 04.2020

Amazon E-Commerce Specialist

PJ. Salvage
08.2018 - 07.2019

Lease Department Area Manager

Trina Turk/Bloomingdales
04.2016 - 07.2018

Associate Degree - Product Development

Fashion Institute of Design And Merchandising

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Kaitlyn Medina