Kaitlyn Reynolds
Upland
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Cashier Team Lead
Plaza smoke shop
Upland
12.2024 - 02.2026
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operation and customer engagement techniques.
- Managed cash handling procedures to maintain financial accuracy and security.
- Assisted customers with product inquiries and provided detailed product information.
- Coordinated schedules for cashier staff to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Monitored inventory levels and communicated restocking needs to management team.
- Implemented best practices for maintaining cleanliness and organization at checkout areas.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Waitress
DD Cafe
Westminster
01.2023 - 11.2024
- Provided friendly and efficient service to customers in a busy cafe environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Assisted in setting up and cleaning dining areas before and after service.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed customer concerns promptly to enhance guest satisfaction levels.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
Cashier Manager
Novelty Pizza
Upland
01.2019 - 10.2020
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures to maintain accurate financial records.
- Assisted in inventory management to ensure adequate stock of supplies.
- Resolved customer complaints promptly to enhance the dining experience.
- Conducted daily cash audits to verify register balances and prevent discrepancies.
- Collaborated with kitchen staff to streamline order processing and delivery times.
Education
Upland High School
Upland, CaliforniaSkills
- Cash handling
- Customer service
- Team leadership
- Staff training
- Inventory management
- Menu knowledge
- Team collaboration
- Order accuracy
Timeline
Cashier Team Lead
Plaza smoke shop
12.2024 - 02.2026
Waitress
DD Cafe
01.2023 - 11.2024
Cashier Manager
Novelty Pizza
01.2019 - 10.2020
Upland High School