Kaitlyn Orser
Victoria,Canada
Summary
Dynamic and results-driven business professional with a strong track record in communication and leadership. Proven expertise in management, account management, business development, brand stewardship, data analysis, and sales training. Recognized for fostering collaboration with business partners and stakeholders to achieve impactful results while building and motivating high-performing sales teams. Committed to developing long-term account relationships and consistently driving growth in competitive and evolving markets.
Overview
16
16
years of professional experience
Work History
Principal/ Director
LASERTECH FLOORPLANS LTD.
01.2017 - 10.2022
- Managed a team of 15 surveyors throughout the US and Canada. Talked with clients, created quotes, set up projects and assigned projects to all employees. Created schedules for 3 months at a time, as well as setting up projects for two franchises of Lasertech. Established challenging SMART goals and executed with excellence, precision, and alignment. Spoke with all clients for what they needed. Explained leasing and measuring options to give clients their best options. Trained frontline staff and management on company differentiators and ensured clients knew their rights. Built and maintained relationships with key stakeholders in all locations and leveraged relationships to grow our share of their business.
- Managed and led a successful team of surveyors – always knowing which project to prioritize
- Client and relationship management
- Developed sales team KPI’s quarterly to create new business
- Simply accounting to pay individuals/ create invoices/ budgets
- Developed ideas to improve efficiency and accuracy
- Performed key role in changing how company approached field sales due to constant evolution of the business
- Collaborated with national account managers and various stakeholders on account-specific action plans, forecasting, inventory management, promotional planning and execution, product launch and exit activities, in-store merchandising plans, staff training events, and reporting on competitor and market activities.
Vice President/ Sales Manager
LASERTECH FLOORPLANS LTD
01.2012 - 01.2017
- Learnt how to speak with clients to figure out their needs. Started project management, and scheduling. Attended trade-shows to gain more clientele and promote our company.
Sales Associate
The Hudson's Bay
06.2006 - 06.2011
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems and maintained cash register balance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored stock levels, preparing reports for management on inventory needs and trends.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Business School
CAMOSUN COLLEGE
Victoria, British Columbia01.2012
Education/ Greek + Roman History
UNIVERSITY OF VICTORIA
Victoria, British Columbia01.2010
BA of Science - undefined
UNIVERSITY OF VICTORIA
Victoria, British Columbia01.2008
Skills
- Sales Management
- Invoicing/ Pay
- Negotiation
- Business Development
- Marketing
- Sales and Inventory Analysis
- Retail Management
- Visual Merchandising
- Word
- Excel
- Access
- Performance Evaluation
- Simply Accounting
- Project Management
- Budgeting
- Trade-shows
- Business Analysis
- Problem-solving
- Multitasking and organization
- Organizational development
- Verbal and written communication
- Decision-making
- People management
- Relationship building
- Team management
- Client relations
- Analytical thinking
- Conflict resolution
- Task delegation
- Interviewing and Hiring
Timeline
Principal/ Director
LASERTECH FLOORPLANS LTD.
01.2017 - 10.2022
Vice President/ Sales Manager
LASERTECH FLOORPLANS LTD
01.2012 - 01.2017
Sales Associate
The Hudson's Bay
06.2006 - 06.2011
Education/ Greek + Roman History
UNIVERSITY OF VICTORIA
BA of Science - undefined
UNIVERSITY OF VICTORIA
Business School
CAMOSUN COLLEGE
ADDITIONAL EXPERIENCE
THE HUDSONS BAY, SALES ASSOCIATE, Speaking with clients, selling merchandise