Kaitlyn Murry
Upper Lake
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Suburban Propane
02.2025 - Current
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Provided accurate information regarding services and procedures, fostering trust with customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Animal Control Officer
Lake County Animal Care and Control
01.2024 - 12.2024
- Respond to daily calls to enforce animal control regulations.
- Unloaded and impounded animals.
- Investigated and gathered information regarding animal-related complaints.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Customer Service Representative
Mendocino Animal Hospital
04.2021 - 12.2023
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Barista
Starbucks
03.2020 - 03.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Ukiah High School
06-2017
Skills
- Investigative report preparation
- Citations and warnings
- Multi-task management
- Punctuality and reliability
- Administrative support
- Customer relations
- Customer service
- Critical thinking
Certification
- ACO - Certified Animal Control Officer
- PC 832 - Arrest, Search and Seizure
- Euthanasia Certified
- Emergency Animal Resuce
Timeline
Customer Service Representative
Suburban Propane
02.2025 - Current
Animal Control Officer
Lake County Animal Care and Control
01.2024 - 12.2024
Customer Service Representative
Mendocino Animal Hospital
04.2021 - 12.2023
Barista
Starbucks
03.2020 - 03.2021
High School Diploma -
Ukiah High School
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