Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kaitlyn Michael

Winkler

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Very well run under pressure and time.

Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Eggcitement Bistro

Doris Lajoie
09.2023 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Godards Your Independent Grocer

Pina Godard
09.2019 - 09.2024
  • Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
  • Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
  • Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
  • Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
  • Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Royal Harbour Resort

Kathy Parish
10.2017 - 09.2020
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.

Newspaper Carrier

Owen Sound Suntimes
01.2017 - 12.2018
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to homes daily.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.

Education

High School Diploma -

Georgian Bay Community School
Meaford, ON
06-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure
  • Active listening

Languages

English
Full Professional

Certification

Smart choices

Food handlers certification

Timeline

Eggcitement Bistro

Doris Lajoie
09.2023 - 09.2025

Godards Your Independent Grocer

Pina Godard
09.2019 - 09.2024

Royal Harbour Resort

Kathy Parish
10.2017 - 09.2020

Newspaper Carrier

Owen Sound Suntimes
01.2017 - 12.2018

High School Diploma -

Georgian Bay Community School

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Kaitlyn Michael